Sterra Nova Mini Air Purifier
Sterra Nova — 3-Pin Adapter or Power Cord Damaged
If the 3-pin power adapter or the electrical power cord for your Sterra Nova has become physically frayed, bent, cracked, or damaged, please be completely reassured. This does not mean your entire air purifier unit is ruined or needs to be replaced!.
Sterra Nova — Blinking Yellow or Orange Light
If your Sterra Nova’s air quality indicator ring begins flashing with a blinking yellow or orange light, please be completely reassured. This does not mean the internal turbine fan has failed or that your device has suffered a permanent mechanical br
Sterra Nova — Broken Bottle Holder Cap
If the bottle holder cap on your Sterra Nova has become cracked, stripped, or physically broken, please remain completely reassured. This does not mean your main water dispensing system is ruined or that you need to purchase an entirely new machine!.
Sterra Nova — Cannot Turn On or Off Must Unplug to Turn Off
If your Sterra Nova’s power button has become completely unresponsive, preventing you from turning the machine on or off normally via the control panel and forcing you to unplug the power cord from the wall to shut it down, please be completely reass
Sterra Nova — Cosmetic Defects
At Sterra, we hold our craftsmanship to exceptionally high standards. If you have noticed a purely cosmetic variance—such as a minor surface scratch, slight discoloration, or a tiny superficial blemish on the exterior casing of your Sterra Nova—pleas
Sterra Nova — Does Not Turn On
If your Sterra Nova completely refuses to power on, shows no display lights, and remains unresponsive when plugged in, please be completely reassured. This does not automatically mean your water dispenser has suffered a catastrophic failure!. This sy
Sterra Nova — Eyeball is Stuck Version 1
If the motorized "eyeball" component on your Sterra Nova Version 1 is stuck, frozen, or refusing to rotate into its proper position, please be completely reassured. This does not mean the main control board has failed or that the device is permanentl
Sterra Nova — Loud Noise Hissing or Flapping Sound from Motor Fan Area
If your Sterra Nova is producing an unusual loud noise—such as a sharp hissing or a fast flapping sound coming directly from the upper motor or fan grille area—please remain completely reassured. This rarely means the motor is permanently broken or f
Sterra Nova — No Air Output Eyeball Just Lighting Up
If your Sterra Nova’s "eyeball" light is turning on but you don't feel any air coming out, please follow these troubleshooting steps to resolve the issue:. Turn off the Sterra Nova and unplug it from the wall outlet. Wait 30 to 60 seconds to allow th
Sterra Nova — Not Detecting Smoke or Polluted Air
If your Sterra Nova's air quality indicator remains blue (indicating clean air) even when there is visible smoke, dust, or cooking odors in the room, the sensor may just need a quick reset or clean. Please follow these troubleshooting steps:. Locate
Sterra Nova — Not Working
If your Sterra Nova Air Purifier completely refuses to power on, shows no display lights, or has stopped working, please don't worry. This is usually caused by a loose connection or a safety feature engaging. Follow these steps to get it running agai
Sterra Nova — Poor Performance
If your Sterra Nova isn't clearing odors properly, feels like it has weak airflow, or isn't purifying the room as quickly as it used to, please follow these simple maintenance checks to restore its performance:. If you recently purchased or unboxed y
Sterra Nova — Power Trip
At Sterra, your safety is our absolute priority. If plugging in or turning on your Sterra Nova causes your home's circuit breaker to trip or a fuse to blow, please follow these safety guidelines immediately:. Turn off and unplug the Sterra Nova from
Sterra Nova — Red Light Blinking in Eyeball
If the indicator light inside the "eyeball" panel of your Sterra Nova (Version 1) is blinking red, please don't worry, your machine is not broken! This is the automatic Filter Replacement Alert. This light is programmed to flash exactly every 3,600 h
Sterra Nova — Smart Life App Shows Filter at 0 Percent
If you have just replaced your Sterra Nova filter but the Smart Life App is still stuck showing 0% Filter Life Remaining, your app's digital counter simply needs to be manually cleared and refreshed. Please follow these steps to reset the counter and
Sterra Nova — Smoke Coming Out or Burning Smell
At Sterra, your home's safety is our absolute highest priority. Under no circumstances should an air purifier emit smoke, a burning plastic smell, or an electrical odor. If you notice smoke or a burning smell coming from your Sterra Nova, please foll
Sterra Nova — Unpleasant Smell
If your Sterra Nova is emitting a strange smell, don't worry, this is usually a common maintenance or break-in characteristic, not a broken machine. The solution depends entirely on whether your unit is brand new or has been running for a while. What