Sterra Nova — Cosmetic DefectsUpdated 9 hours ago

At Sterra, we hold our craftsmanship to exceptionally high standards. If you have noticed a purely cosmetic variance—such as a minor surface scratch, slight discoloration, or a tiny superficial blemish on the exterior casing of your Sterra Nova—please be completely reassured. This is a surface-level cosmetic characteristic only and does not impact the structural integrity, water filtration performance, or mechanical safety of your machine.

Your Sterra Nova continues to deliver pristine, premium hydration exactly as intended. To help you understand our service policies regarding exterior aesthetics and find a delightful resolution, please review our framework below:

• No Exchanges or Returns for Aesthetics Only: Because minor exterior blemishes do not affect the filtration mechanics, health standards, or operations of the Sterra Nova, we are unable to process physical product exchanges or structural refunds for purely cosmetic reasons.