Click here to chat with a Sterra team member. Please submit your detailed inquiry and order number (if applicable). During business hours, our team will respond within 5 minutes.

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Our hotline is available Monday to Saturday from 9 AM to 6 PM SGT. Please call us within these hours and a team member will assist you within 10 minutes.

Sterra SG Help Center

Find answers to common questions, report an order issue, and contact our customer support team.

Our Starlight and Galaxy massage chairs are located at the following locations:
Causeway Point - Level 4
Tampines Mall - Level 3
Plaza Singapura - Level 4
If you want to book an appointment for a Sterra Experience at our stores, please click the "No, I need more help" button. Message us with your preferred location and time and a Sterra team member will assist you within a few minutes.

Where can I see the massage chairs in person?

Our massage chairs have 5 auto-massage modes: relax, recover, stretch, rejuvenate, and sleep.

You can use these different modes to cater to your needs, whether you had a hard day at work or a tough gym session. With Sterra massage chairs, you can enjoy a massage in the comfort of your own home while customizing to your aches and needs.

If you have more questions, please click the "No, I need more help" button and a Sterra team member will assist you.

What massage modes are available?

Our Starlight and Galaxy massage chair models are designed to fit into most HDBs. Both models have with a width of 73.5 cm and most HDB main gates are approx. 80 cm in width.

Also, the length of the massage chair when fully reclined is about 1.6 m and the average width of the living room in a 3 or 4 bedroom HDB is 3 to 4 meters. You'll have plenty of room to enjoy your customized at-home massage.

If you have more questions, please click the "No, I need more help" button and a Sterra team member will assist you.

Will the massage chair fit in my HDB?

Yes! We offer installment plans via Atome PayLater for 3 easy payments at 0% interest.

If you have more questions, please click the "No, I need more help" button and a Sterra team member will assist you.

Are installment plans available?

Yes! We want you to be 100% satisfied with your Sterra massage chair.

If you're unsatisfied with your purchase for any reason, you can return your item to us within 15 days of delivery.

All Sterra products come with a 1-year manufacturer warranty that begins on the day of delivery. You can add additional warranty and benefits to your Sterra item by purchasing Sterra Care.

If you have more questions, please click the "No, I need more help" button and a Sterra team member will assist you.

Do you offer free returns or guarantee?

We are now preparing and packing your order. Please expect another email within 1-2 days on the delivery status of your order.

If you have immediate questions, pls send us a message here

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