The power automatically cuts off to protect the motor from overheating. Please take a video (30 seconds to 1 minute) clearly showing that it's shutting off. Once done, please get in touch with our customer support team at https://support.sterra.sg/en

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The power automatically cuts off to protect the motor from overheating. <strong>P</strong></span><span data-sheets-root="1"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">lease take a video (30 seconds to 1 minute) clearly showing that it&apos;s shutting off.&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once done, please get in touch with our customer support team at <a href="https://support.sterra.sg/en-US/ssp/login">https://support.sterra.sg/en-US/ssp/login</a> and send the video for further help. We are here to assist you in resolving any issues. Thank you!</span><br></span></p>

My Sterra Flow Pro Cordless Vacuum suddenly turns off

This happens when the battery temperature is too low or too high. Please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">This happens when the battery temperature is too low or too high. <strong>P</strong></span><span data-sheets-root="1"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">lease take a video (30 seconds to 1 minute) clearly showing the problem.&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once done, please get in touch with our customer support team at <a href="https://support.sterra.sg/en-US/ssp/login">https://support.sterra.sg/en-US/ssp/login</a> and send the video for further help. We are here to assist you in resolving any issues. Thank you!</span></span></p>

My Sterra Flow Pro Cordless Vacuum charges slowly or does not charge

The rollers may not work properly if they are tangled with debris or if they aren't securely attached. To efficiently assist you with the solution, please take a video (30 seconds to 1 minute) clearly showing the soft roller nozzle not rotating. Once

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><p data-end="225" data-start="122"><span style="font-family: Arial,Helvetica,sans-serif;">The rollers may not work properly if they are tangled with debris or if they aren&apos;t securely attached. To efficiently assist you with the solution, <strong>p</strong></span><span data-sheets-root="1"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">lease take a video (30 seconds to 1 minute) clearly showing the soft roller nozzle not rotating.&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(0, 0, 0);">Once done, please get in touch with our customer support team a</span>t <a href="https://support.sterra.sg/en-US/ssp/login">https://support.sterra.sg/en-US/ssp/login</a> <span style="color: rgb(0, 0, 0);">and send the video for further help. We are here to assist you in resolving any issues. Thank you!</span><br></span></span></p><p><br></p>

My Sterra Flow Pro Cordless Vacuum's soft roller nozzle doesn't rotate

Please take a video (30 seconds to 1 minute) clearly showing the E8 display. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in

<p><span id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please take a video (30 seconds to 1 minute) clearly showing the E8 display.&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once done, please get in touch with our customer support team at <a href="https://support.sterra.sg/en-US/ssp/login">https://support.sterra.sg/en-US/ssp/login</a> and send the video for further help. We are here to assist you in resolving any issues. Thank you!</span></p>

My Sterra Flow Pro Cordless Vacuum shows E8

These are the possible reasons for the vacuum not functioning. If the issue persists,  please take a video (30 seconds to 1 minute) clearly showing the vacuum not functioning. Once done, please get in touch with our customer support team at https://s

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">These are the possible reasons for the vacuum not functioning</span></p><ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The vacuum cleaner is out of battery or low on power.&#xA0;<ol style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;Fully charge the vacuum first and then try using it again.&#xA0;</li></ol></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">There&apos;s a blockage so the overheat protection mode is triggered.&#xA0;<ol style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The suction opening or the airflow is blocked.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">.Clean the suction openings, wait until the vacuum cleaner cools down and then try using it again.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">Remove any blockage from the suction openings or airflow and try using it again. <span style="font-size: 16px;"><br><br></span></li></ol></li></ol><p><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If the issue persists,&#xA0;</span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;please take a video (30 seconds to 1 minute) clearly showing the vacuum not functioning.&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once done, please get in touch with our customer support team at <a href="https://support.sterra.sg/en-US/ssp/login">https://support.sterra.sg/en-US/ssp/login</a> and send the video for further help. We are here to assist you in resolving any issues. Thank you!</span></p><p><br></p>

My Sterra Flow Pro Cordless Vacuum cleaner doesn't function

These are the possible reasons for the weak suction. If the issue persists,  please take a video (30 seconds to 1 minute) showing the issue. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login an

<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">These are the possible reasons for the weak suction</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The dust cup is full<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Remove the dust cup and empty the compartment</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Re-insert the dust cup</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The HEPA Filter is clogged<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Replace with a new HEPA.&#xA0;</li></ul></li></ul><p><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;If the issue persists,&#xA0;</span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;please take a video (30 seconds to 1 minute) showing the issue.&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once done, please get in touch with our customer support team at <a href="https://support.sterra.sg/en-US/ssp/login">https://support.sterra.sg/en-US/ssp/login</a> and send the video for further help. We are here to assist you in resolving any issues. Thank you!</span></p><p><br></p>

My Sterra Flow Pro Cordless Vacuum has a weak suction

STEP 1: Check if there are foreign objects blocking the air outlet/inlet. STEP 2: The filter needs to be replaced. If the issue persists,  please take a video (30 seconds to 1 minute) clearly capturing the noise. Once done, please get in touch with o

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1"><strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">STEP 1:</span></strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;Check if there are foreign objects blocking the air outlet/inlet&#xA0;</span></span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Remove the foreign object blocking the opening&#xA0;</li></ul><p><span data-sheets-root="1" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>STEP 2:&#xA0;</strong>The filter needs to be replaced.</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Replace the filter</li></ul><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><p><span data-sheets-root="1"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;If the issue persists,&#xA0;</span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;please take a video (30 seconds to 1 minute) clearly capturing the noise.&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once done, please get in touch with our customer support team at <a href="https://support.sterra.sg/en-US/ssp/login">https://support.sterra.sg/en-US/ssp/login</a> and send the video for further help. We are here to assist you in resolving any issues. Thank you!</span></span></p>

My Sterra Flow Pro Cordless Vacuum is noisy

The reason for the leak could be as follows:. If the issue persists,  please take a video (30 seconds to 1 minute) clearly showing the leak. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login an

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><p><span data-sheets-root="1" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The reason for the leak could be as follows:</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The HEPA filter is not well-fitted.<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Adjust the HEPA filter to the correct position and lock it in place. &#xA0;</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The HEPA filter and dust cup are not assembled properly.&#xA0;<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Remove the filter and dust cup</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Adjust to the correct assembly.&#xA0;</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The lid or cover of the dust cup is not properly sealed.<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;Push the cover or lid level to ensure it&apos;s properly locked. &#xA0;</li></ul></li></ul><p><span data-sheets-root="1" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span><span data-sheets-root="1"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;If the issue persists,&#xA0;</span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;please take a video (30 seconds to 1 minute) clearly showing the leak.&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once done, please get in touch with our customer support team at <a href="https://support.sterra.sg/en-US/ssp/login">https://support.sterra.sg/en-US/ssp/login</a> and send the video for further help. We are here to assist you in resolving any issues. Thank you!</span></span><span data-sheets-root="1" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;</span></p>

My Sterra Flow Pro Cordless Vacuum have dusts leaking from the dust cup

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Sterra SG Help Center

Sterra Flow Pro Cordless Vacuum

Product Troubleshooting Guidelines

Who is Sterra?

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My tracking number states that my order has been delivered, but I can’t find it.

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Product Manual

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Repairs and Product Warranty

My Sterra S Tankless Water Purifier  filter light is still on even after changing the filters

My Sterra S Tankless Water Purifier is not dispensing water and the volume indicators are flickering

My Sterra S Tankless Water Purifier  filter indicator is lit up. What do the colors mean?

My Sterra S Tankless Water Purifier has an unpleasant taste, odor, and/or bubbles.

My Sterra S Tankless Water Purifier has minerals and/or bubbles in the water

My Sterra S Tankless Water Purifier is not dispensing cold water.

My Sterra S Tankless Water Purifier does not dispense warm or hot water.

My Sterra S Tankless Water Purifier emits loud noise and/or too hot to touch.

My Sterra S Tankless Water Purifier emits a beeping sound and blinking lights on the touch panel.

My Sterra S Tankless Water Purifier's body is hotter than usual

My Sterra S Tankless Water Purifier is leaking

My Sterra S Tankless Water Purifier water flow is slow

My Sterra S Tankless Water Purifier's nozzle is stuck/broken

Some of the buttons on my Sterra S Tankless Water Purifier’s touch panel are not lighting up.

How do I deactivate the child lock/safety lock for my Sterra S Tankless Water Purifier?

How do I disable the cold water function for my Sterra S Tankless Water Purifier?

I want to change the default temperature from Room temperature to Cold temperature and vice versa for my Sterra S Tankless Water Purifier

My Sterra S Tankless Water Purifier is causing a power trip

Sterra S Tankless Water Purifier

The water flow from my Sterra 7 Tankless Water Purifier is slow.

My Sterra 7 Tankless Water Purifier is not dispensing water.

My Sterra 7 Tankless Water Purifier's Self-Care button is light up and the other buttons are alternatively lighting up

Both the ambient and volume icon lights on my Sterra 7 Tankless Water Purifier are blinking

Filter replacement alarm is on or the dispense button is red/rainbow colored for my Sterra 7 Tankless Water Purifier

The filter light indicator keeps on blinking even after changing the filters for my Sterra 7 Tankless Water Purifier

The water is bursting out whenever dispensing hot water for my Sterra 7 Tankless Water Purifier

The water dispensed by my Sterra 7 Tankless Water Purifier has an unpleasant taste, odor, and/or bubbles.

My Sterra 7 Tankless Water Purifier emits loud noise and/or too hot to touch.

Both the cold and volume icon lights on my Sterra 7 Tankless Water Purifier are blinking

Both the hot and volume icon lights on my Sterra 7 Tankless Water Purifier are blinking

Both the cold and ambient icon lights on my Sterra 7 Tankless Water Purifier are blinking

Both the hot and cold icon lights on my Sterra 7 Tankless Water Purifier are blinking

The volume, cold and ambient icon lights on my Sterra 7 Tankless Water Purifier  are blinking

The volume, hot and ambient icon lights on my Sterra 7 Tankless Water Purifier are blinking

The volume, cold and hot icon lights on my Sterra 7 Tankless Water Purifier are blinking

The cold and self-care icon lights on my Sterra 7 Tankless Water Purifier are blinking

The volume, hot and ambient icons of my Sterra 7 Tankless Water Purifier are sequentially blinking

The cold, ambient and hot icon of my Sterra 7 Tankless Water Purifier is blinking

My Sterra 7 Tankless Water Purifier emits a beeping sound and blinking lights on the touch panel.

My Sterra 7 Tankless Water Purifier  is leaking

My Sterra 7 Tankless Water Purifier  is causing a power trip

My Sterra 7 Tankless Water Purifier 's cold water does not change instantly

The filter in my Sterra 7 Tankless Water Purifier is leaking

My Sterra 7 Tankless Water Purifier 's touch panel is not responsive

Sterra 7 Tankless Water Purifier

My Sterra X Tank Hot and Cold Water Purifier does not dispense cold or hot water.

The water flow from my Sterra X Tank Hot and Cold Water Purifier is slow or not dispensing water.

The water dispensed by my Sterra X Tank Hot and Cold Water Purifier has white particles, and/or bubbles

There is an unpleasant taste or odour from my Sterra X Tank Hot and Cold Water Purifier

My Sterra X Tank Hot and Cold Water Purifier has a loud/unusual noise

My Sterra X Tank Hot and Cold Water Purifier is too hot to touch.

My Sterra X Tank Hot and Cold Water Purifier is leaking

My Sterra X Tank Hot and Cold Water Purifier 's nozzle is leaking

The water flow from my Sterra X Tank Hot and Cold Water Purifier  is slow

The LED light on the front panel of my Sterra X Tank Hot and Cold Water Purifier  is not lighting up.

My Sterra X Tank Hot and Cold Water Purifier has a  slanted dispensed water

My Sterra X Tank Hot and Cold Water Purifier is causing a power trip

My Sterra X Tank Hot and Cold Water Purifier's touchpanel is showing E1 or E2 error

Sterra X Tank Hot & Cold Water Purifier

My Sterra Y Tank Hot and Cold Water Purifier is not dispensing water or has a very slow water flow

My Sterra Y Tank Hot and Cold Water Purifier is leaking from the filter

My Sterra Y Tank Hot and Cold Water Purifier is leaking from the bottom of the machine

My Sterra Y Tank Hot and Cold Water Purifier has a loud/unusual noise

There are white particles or bubble in my Sterra Y Tank Hot and Cold Water Purifier

My Sterra Y Tank Hot and Cold Water Purifier does not dispense cold or hot water.

My Sterra Y Tank Hot and Cold Water Purifier is too hot to touch.

My Sterra Y Tank Hot and Cold Water Purifier's nozzle is leaking

The water flow from my Sterra Y Tank Hot and Cold Water Purifier is slow

The LED light on the front panel of my Sterra Y Tank Hot and Cold Water Purifier is not lighting up.

My Sterra Y Tank Hot and Cold Water Purifier has a slanted dispensed water

My Sterra Y Tank Hot and Cold Water Purifier is causing a power trip

There is an unpleasant taste or odour from my Sterra Y Tank Hot and Cold Water Purifier

Sterra Y Tank Hot & Cold Water Purifier

My Sterra Breeze Air Purifier air quality reading reads very high (999)

My Sterra Breeze Air Purifier cannot be turned on or off, and needs to be unplugged to be turned off.

My Sterra Breeze Air Purifier has no power.

My Sterra Breeze Air Purifier emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.

My Sterra Breeze Air Purifier's Smart life app shows filter at 0%

My Sterra Breeze Air Purifier's filter light indicator keeps on blinking.

My Sterra Breeze Air Purifier is having causing a power trip

My Sterra Breeze Air Purifier is not releasing any air

My Sterra Breeze Air Purifier's LED display is having issues

My Sterra Breeze Air Purifier's 3 pin adapter is damaged

My Sterra Breeze Air Purifier's mode button cannot be switched to other modes other than the silent mode

Smoke coming out / Burning smell from my Sterra Breeze Air Purifier

My Sterra Breeze Air Purifier's filter cover is stuck

My Sterra Breeze Air Purifier's power chord is cut/damaged

Sterra Breeze True HEPA-13 Air Purifier

My Sterra Breeze Pro Air Purifier's indicator light is off

My Sterra Breeze Pro Air Purifier is too loud

My Sterra Breeze Pro Air Purifier's filter indicator light flashes

My Sterra Breeze Pro Air Purifier's filter indicator is always on lit

Sterra Breeze Pro Air Purifier

My Sterra Moon Air Purifier's eyeball is blinking red light

My Sterra Moon Air Purifier is stuck on red light (not blinking)

My Sterra Moon Air Purifier's eyeball is stuck

My Sterra Moon Air Purifier has no air output, the eyeball is just lighting up

My Sterra Moon Air Purifier is showing an E1 error in the app

My Sterra Moon Air Purifier is not detecting smoke/polluted air

My Sterra Moon Air Purifier cannot be turned on or off, and needs to be unplugged to be turned off.

My Sterra Moon Air Purifier emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.

My Sterra Moon Air Purifier has no power

My Sterra Moon emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.

My Sterra Moon Air Purifier's Smart life app shows filter at 0%

My Sterra Moon Air Purifier is causing a power trip

My Sterra Moon Air Purifier's 3 pin adapter is damaged

Smoke coming out / Burning smell from my Sterra Moon Air Purifier

Black Spot on my Sterra Moon Air Purifier's Ring Light

Sterra Moon True HEPA-13 Air Purifier

My Sterra Mars Air Purifier's ring light is on steady red

My Sterra Mars Air Purifier's ring light is blinking red

My Sterra Mars Air Purifier is not turning on

My Sterra Mars Air Purifier has no air coming out even if it's turned on

Light Indicator on my Sterra Mars Air Purifier is not working

My Sterra Mars Air Purifier is causing a power trip

My Sterra Mars Air Purifier cannot turn on/off the unit, need to unplug to turn it off

My Sterra Mars Air Purifier has no power

My Sterra Mars Air Purifier emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.