The power automatically cuts off to protect the motor from overheating. Please take a video (30 seconds to 1 minute) clearly showing that it's shutting off. Once done, please get in touch with our customer support team at https://support.sterra.sg/en
This happens when the battery temperature is too low or too high. Please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and
The rollers may not work properly if they are tangled with debris or if they aren't securely attached. To efficiently assist you with the solution, please take a video (30 seconds to 1 minute) clearly showing the soft roller nozzle not rotating. Once
Please take a video (30 seconds to 1 minute) clearly showing the E8 display. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in
These are the possible reasons for the vacuum not functioning. If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the vacuum not functioning. Once done, please get in touch with our customer support team at https://s
These are the possible reasons for the weak suction. If the issue persists, please take a video (30 seconds to 1 minute) showing the issue. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login an
STEP 1: Check if there are foreign objects blocking the air outlet/inlet. STEP 2: The filter needs to be replaced. If the issue persists, please take a video (30 seconds to 1 minute) clearly capturing the noise. Once done, please get in touch with o
The reason for the leak could be as follows:. If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the leak. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login an