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Sterra SG Help Center logo

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Product Issue - Troubleshooting Steps

Find out more about how to troubleshoot your Sterra product.

Categories

Sterra 8 Tankless Water Purifier

Sterra 7 Tankless Water Purifier

Sterra X Tank Hot & Cold Water Purifier

Sterra Y Tank Hot & Cold Water Purifier

Sterra S Tankless Water Purifier

Sterra Breeze True HEPA-13 Air Purifier

Sterra Breeze Pro Air Purifier

Sterra Moon True HEPA-13 Air Purifier

Sterra Mars True HEPA-13 Air Purifier

Sterra Nova Mini Air Purifier

Sterra Paws Pet Air Purifier

Sterra Sun Dehumidifier

Sterra Flow Pro Cordless Vacuum

Sterra Flow Cordless Vacuum

Sterra Beam Vacuum

Sterra Massage Chair

Sterra Titan Dehumidifier

Sterra Ray Dehumidifier

Articles

How often do I need to replace the filter in my Sterra product

The Sterra S has two separate filter bottles, and each one is replaced on its own schedule. Filter Bottle 1 on the Sterra S needs to be replaced every 4 months, or as soon as the filter indicator light on the Sterra S flashes white. Filter Bottle 2 o