STEP 1: Check whether the power cord is connected properly,. STEP 2: If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the entire back of the air purifier. Once done, please get in touch with our customer support te
STEP 1: If the position is uneven or the filter packaging has not been removed, there will be noise from the machine. STEP 2: If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the entire back of the air purifier. On
STEP 1: Check to see if there are foreign objects blocking the air outlet/inlet. STEP 2: Verify if the filter was replaced according to the filter prompt indicator.
This happens when the filter is not inserted properly. To fix the problem, do the following:. STEP 1: Check the filter if it's inserted correctly. STEP 2: Remove the filter and try installing it again.