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Sterra SG Help Center

Sterra 8 Tankless Water Purifier

Product Issue - Troubleshooting Steps

Who is Sterra?

Mission Statement and Brand Vision

How can I purchase your products?

Can I try and purchase Sterra products in person?

What payment options are available?

How To Purchase

Can I purchase online and pick up the product in any Sterra Store?

Sterra Flagship Store @ UB One

Sterra Store @ NEX

Sterra Store @ Tampines Mall

Book A Sterra Experience Appointment

Sterra Store Locations

Do you offer a referral program?

Can I trade-in my old product for a new Sterra product?

Do you offer any bundle deals?

Do you accept Climate Vouchers or SG60 vouchers?

Promotions, Bundles, and Trade-Ins

When can I expect the delivery of my order?

When can I expect the delivery of my Pre-Order or Out of Stock (OOS) item?

How can I schedule my delivery/installation?

Can I reschedule my installation or delivery appointment that I booked through the order confirmation page? Is there a rescheduling fee?

How long does it take for my Sterra Water Purifier to be installed?

What are the requirements for Sterra Water Purifier installations?

What are the requirements for Sterra Massage Chair deliveries?

Can I put the delivery or installation of my order on hold? How long can this hold be?

My tracking number states that my order has been delivered, but I can’t find it.

I want to relocate my Sterra Water Purifier. Can you arrange this relocation and is there a relocation fee?

Is it possible to schedule an installation or repair appointment after 5:00 PM?

Shipping, Installation, and Delivery

How long do refunds take to process?

I placed an order by mistake. How can I cancel my order?

How can I make changes to my order information or products?

Returns and Refunds

Product Manual

Do Sterra products come with a warranty?

How does Sterra Care differ from the Manufacturer Warranty?

How can I purchase Sterra Care?

Does the purchase and addition of Sterra Care apply to all products in my order?

Do I need to register my Sterra Care warranty?

My warranty has expired and my product needs repair. Can Sterra still help?

Repairs and Product Warranty

Sterra 7 — Cannot Dispense Any Water

Sterra 7 — Cosmetic Defects

Sterra 7 — Dispensed Cold Water is Not Cold

Sterra 7 — Dispensed Hot Water is Not Hot

Sterra 7 — Dispensed Volume Does Not Match Selected Volume

Sterra 7 — E01 Hot Icon Blinking on Touch Panel

Sterra 7 — E02 Cold Icon Blinking on Touch Panel

Sterra 7 — E03 Ambient Icon Blinking on Touch Panel

Sterra 7 — E04 Volume Icon Blinking on Touch Panel

Sterra 7 — E05 Volume and Cold Icons Blinking on Touch Panel

Sterra 7 — E06 Volume and Ambient Icons Blinking on Touch Panel

Sterra 7 — E07 Volume and Hot Icons Blinking on Touch Panel

Sterra 7 — E08 Ambient and Cold Icons Blinking on Touch Panel

Sterra 7 — E09 Hot and Cold Icons Blinking on Touch Panel

Sterra 7 — E11 Hot Cold and Ambient Icons Blinking — Machine Overheat

Sterra 7 — E12 Volume Cold and Hot Icons Blinking — Heat Sink Overheat

Sterra 7 — E13 Cold and Self-Care Icons Blinking — Cooling Module Overheat

Sterra 7 — E14 Volume Ambient and Hot Icons Blinking — Voltage Error

Sterra 7 — E15 Ambient Icon Sequentially Blinking — Voltage Error

Sterra 7 — E16 Cold Ambient and Hot Icons Blinking — Flow Rate Error

Sterra 7 — E17 All Icons Blinking — Hot Module Flow Error

Sterra 7 — Filter Lights Blinking After Filter Replacement or Rainbow Light on Dispense Button

Sterra 7 — Filter Replacement Alarm is On

Sterra 7 — Machine Does Not Turn On

Sterra 7 — Fine Particles or Air Bubbles in Dispensed Water

Sterra 7 — Hot and Cold Temperature Not Consistent with User Manual

Sterra 7 — Hot Water Splashing When Dispensing

Sterra 7 — Machine Automatically Stops When Dispensing Hot Water

Sterra 7 — Machine is Hot or Overheating

Sterra 7 — Rainbow Light on Filter Indicator After Filter Replacement

Sterra 7 — Screeching Da-Da-Da Sound When Dispensing Water

Sterra 7 — Slow Water Flow

Sterra 7 — Touch Panel Buttons Not Working

Sterra 7 — Touch Panel Completely Unresponsive

Sterra 7 — Unpleasant Taste or Odour from Dispensed Water

Sterra 7 — Water Leakage at T-Valve Tubing or Tap Adapter Connection

Sterra 7 — Water Leakage from Inlet or Outlet Hose Connections

Sterra 7 — Water Leakage from the Filter

Sterra 7 — Water Leakage from the Machine

Sterra 7 — Machine is Causing a Power Trip

Sterra 7 Tankless Water Purifier

My Sterra X Tank Hot and Cold Water Purifier does not dispense cold or hot water.

The water flow from my Sterra X Tank Hot and Cold Water Purifier is slow or not dispensing water.

The water dispensed by my Sterra X Tank Hot and Cold Water Purifier has white particles, and/or bubbles

There is an unpleasant taste or odour from my Sterra X Tank Hot and Cold Water Purifier

My Sterra X Tank Hot and Cold Water Purifier has a loud/unusual noise

My Sterra X Tank Hot and Cold Water Purifier is too hot to touch.

My Sterra X Tank Hot and Cold Water Purifier is leaking

My Sterra X Tank Hot and Cold Water Purifier 's nozzle is leaking

The water flow from my Sterra X Tank Hot and Cold Water Purifier  is slow

The LED light on the front panel of my Sterra X Tank Hot and Cold Water Purifier  is not lighting up.

My Sterra X Tank Hot and Cold Water Purifier has a  slanted dispensed water

My Sterra X Tank Hot and Cold Water Purifier is causing a power trip

My Sterra X Tank Hot and Cold Water Purifier's touchpanel is showing E1 or E2 error

Sterra X Tank Hot & Cold Water Purifier

My Sterra Y Tank Hot and Cold Water Purifier is not dispensing water or has a very slow water flow

My Sterra Y Tank Hot and Cold Water Purifier is leaking from the filter

My Sterra Y Tank Hot and Cold Water Purifier is leaking from the bottom of the machine

My Sterra Y Tank Hot and Cold Water Purifier has a loud/unusual noise

There are white particles or bubble in my Sterra Y Tank Hot and Cold Water Purifier

My Sterra Y Tank Hot and Cold Water Purifier does not dispense cold or hot water.

My Sterra Y Tank Hot and Cold Water Purifier is too hot to touch.

My Sterra Y Tank Hot and Cold Water Purifier's nozzle is leaking

The water flow from my Sterra Y Tank Hot and Cold Water Purifier is slow

The LED light on the front panel of my Sterra Y Tank Hot and Cold Water Purifier is not lighting up.

My Sterra Y Tank Hot and Cold Water Purifier has a slanted dispensed water

My Sterra Y Tank Hot and Cold Water Purifier is causing a power trip

There is an unpleasant taste or odour from my Sterra Y Tank Hot and Cold Water Purifier

Sterra Y Tank Hot & Cold Water Purifier

My Sterra S Tankless Water Purifier  filter light is still on even after changing the filters

My Sterra S Tankless Water Purifier is not dispensing water and the volume indicators are flickering

My Sterra S Tankless Water Purifier  filter indicator is lit up. What do the colors mean?

My Sterra S Tankless Water Purifier has an unpleasant taste, odor, and/or bubbles.

My Sterra S Tankless Water Purifier is not dispensing cold water.

My Sterra S Tankless Water Purifier does not dispense warm or hot water.

My Sterra S Tankless Water Purifier emits loud noise and/or too hot to touch.

My Sterra S Tankless Water Purifier emits a beeping sound and blinking lights on the touch panel.

My Sterra S Tankless Water Purifier's body is hotter than usual

My Sterra S Tankless Water Purifier is leaking

My Sterra S Tankless Water Purifier water flow is slow

My Sterra S Tankless Water Purifier's nozzle is stuck/broken

Some of the buttons on my Sterra S Tankless Water Purifier’s touch panel are not lighting up.

How do I deactivate the child lock/safety lock for my Sterra S Tankless Water Purifier?

How do I disable the cold water function for my Sterra S Tankless Water Purifier?

I want to change the default temperature from Room temperature to Cold temperature and vice versa for my Sterra S Tankless Water Purifier

My Sterra S Tankless Water Purifier is causing a power trip

Sterra S Tankless Water Purifier

My Sterra Breeze Air Purifier air quality reading reads very high (999)

My Sterra Breeze Air Purifier cannot be turned on or off, and needs to be unplugged to be turned off.

My Sterra Breeze Air Purifier has no power.

My Sterra Breeze Air Purifier emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.

My Sterra Breeze Air Purifier's Smart life app shows filter at 0%

My Sterra Breeze Air Purifier's filter light indicator keeps on blinking.

My Sterra Breeze Air Purifier is having causing a power trip

My Sterra Breeze Air Purifier is not releasing any air

My Sterra Breeze Air Purifier's LED display is having issues

My Sterra Breeze Air Purifier's 3 pin adapter is damaged

My Sterra Breeze Air Purifier's mode button cannot be switched to other modes other than the silent mode

Smoke coming out / Burning smell from my Sterra Breeze Air Purifier

My Sterra Breeze Air Purifier's filter cover is stuck

My Sterra Breeze Air Purifier's power chord is cut/damaged

Sterra Breeze True HEPA-13 Air Purifier

My Sterra Breeze Pro Air Purifier's indicator light is off

My Sterra Breeze Pro Air Purifier is too loud

My Sterra Breeze Pro Air Purifier's filter indicator light flashes

My Sterra Breeze Pro Air Purifier's filter indicator is always on lit

Sterra Breeze Pro Air Purifier

My Sterra Moon Air Purifier's eyeball is blinking red light

My Sterra Moon Air Purifier is stuck on red light (not blinking)

My Sterra Moon Air Purifier's eyeball is stuck

My Sterra Moon Air Purifier has no air output, the eyeball is just lighting up

My Sterra Moon Air Purifier is showing an E1 error in the app

My Sterra Moon Air Purifier is not detecting smoke/polluted air

My Sterra Moon Air Purifier cannot be turned on or off, and needs to be unplugged to be turned off.

My Sterra Moon Air Purifier emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.

My Sterra Moon Air Purifier has no power

My Sterra Moon emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.

My Sterra Moon Air Purifier's Smart life app shows filter at 0%

My Sterra Moon Air Purifier is causing a power trip

My Sterra Moon Air Purifier's 3 pin adapter is damaged

Smoke coming out / Burning smell from my Sterra Moon Air Purifier

Black Spot on my Sterra Moon Air Purifier's Ring Light

Sterra Moon True HEPA-13 Air Purifier

My Sterra Mars Air Purifier's ring light is on steady red

My Sterra Mars Air Purifier's ring light is blinking red

My Sterra Mars Air Purifier is not turning on

My Sterra Mars Air Purifier has no air coming out even if it's turned on

Light Indicator on my Sterra Mars Air Purifier is not working

My Sterra Mars Air Purifier is causing a power trip

My Sterra Mars Air Purifier cannot turn on/off the unit, need to unplug to turn it off

My Sterra Mars Air Purifier has no power

My Sterra Mars Air Purifier emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.

My Sterra Mars Air Purifier's Smart life app shows filter at 0%

My Sterra Mars Air Purifier's 3 pin adapter is damaged

Smoke coming out / Burning smell from my Sterra Mars Air Purifier

My Sterra Mars Air Purifier's Wifi light is blinking and cannot be switched off

Sterra Mars True HEPA-13 Air Purifier

My Sterra Nova Mini Air Purifier's Broken Bottle Cap

My Sterra Nova Mini Air Purifier is not detecting smoke/polluted air

My Sterra Nova Mini Air Purifier is not working

My Sterra Nova Mini Air Purifier is performing poorly

There is an unpleasant smell when I turned on my Sterra Nova Mini Air Purifier

Red light is blinking on my Sterra Nova Mini Air Purifier

My Sterra Nova Mini Air Purifier has no power

Can not turn on/off my Sterra Nova Mini Air Purifier, need to unplug to turn it off

My Sterra Nova Mini Air Purifier emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.