Sterra Sun Dehumidifier

The Sterra Sun tank indicator is always lit up.

1. Check the water level sensor float. It might be due to the float not fitting in properly after throwing water away. 2. If the float is missing / damaged , please record a short video (30 seconds to 1 minute) clearly showing the issue. Send the vid

The Sterra Sun control panel displays L3 or L4 and flashes or blinking.

STEP 1: Check how long it's been used, if used for 24/7. STEP 2: Check if the body is warm. If the body is warm, turn it off and let it rest for at least 2 hours. STEP 3: Powercycle the machine by turning it off. Let it cool down for a few minutes. S

The Sterra Sun tank is not collecting water.

1. Have the customer power off the unit and turn it back on. Try to switch to a 40% humidity setting and monitor for 1 hour to see if starts collecting water.2 Check the water level sensor float. It might be due to the float not fitting in properly a

The dehumidifier emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.

STEP 1: Check if the customer removed the plastic cover of the filterSTEP 2: Do a visual check whether any foreign objects/insects are stuck inside STEP 3:. Reinstall the filter and turn the unit off and on again,. If the issue persists, please reco

The dehumidifier cannot be turned on or off, and needs to be unplugged to be turned off.

STEP 1: Switch off the unit via appSTEP 2: Check how long it's been used, if used for 24/7, check if the body is warm. If the body is warm, turn it off and let it rest for at least 2 hours. If the issue persists, please message our customer support t

The dehumidifier has no power.

STEP 1: Check how long it's been used, if used for 24/7, check if the body is warm. If the body is warm, turn it off and let it rest for at least 2 hoursSTEP 2: If the filter light is red, make sure that the filter cover is fitted properly (refer to

My Sterra Sun is causing a power trip

Step 1: Turn off the machine right away. Step 2: Try using the unit at a different location using a different socket. If the issue persists, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login. We are here

My dehumidifier has scratches or cosmetic defects upon delivery

Your satisfaction is guaranteed within 15 days from installation. Please take a video (30 seconds to 1 minute) clearly showing the defects. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and

Smoke is coming out or has a burning smell

Step 1: Turn off the machine right away. Step 2: Please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login. We are here to assist you in resolving any issues. Thank you!

The power chord or adapater is damaged/cut

Record a 30-second - to 1 minute video showing the cut/damaged portion. Please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login. We are here to assist you in resolving any issues. Thank you!

My 3 adapter cord is damaged

STEP 1: Take a 30 second - 1 minute video showing the damaged power chord. STEP 2: Please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login. We are here to assist you in resolving any issues. Thank you!

My Sterra Sun has an HS or C8 Error showing on the screen

The light is not blue, yellow or red

Step 1: Turn off the machine right away. Step 2: Please take a video (30 seconds to 1 minute) clearly showing the lights. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video f