The blinking red light could be because of an issue with the airflow sensor., please take a video (30 seconds to 1 minute) clearly showing the blinking red light. Once done, please get in touch with our customer support team at https://support.sterra
This error is due to an issue with the temperature sensor or just the machine overheating due to long usage. To help rectify this issue, check how long the unit has been used. IFSTERRA SUN HAS BEEN USED FOR MORE THAN 24 HOURS. IF STERRA SUN HAS ONLY
This is a problem caused by an issue with the machine's humidity sensor. To help resolve this issue, please restart the machine. If the problem persists, please take a video (30 seconds to 1 minute) clearly showing the error. Once done, please get in
Most of the time this problem occurs because the float is not fitted in properly after throwing water away. To help fix this problem, please do the following
1. Check the water level sensor float. It might be due to the float not fitting in properly after throwing water away. 2. If the float is missing / damaged , please record a short video (30 seconds to 1 minute) clearly showing the issue. Send the vid
STEP 1: Check how long it's been used, if used for 24/7. STEP 2: Check if the body is warm. If the body is warm, turn it off and let it rest for at least 2 hours. STEP 3: Powercycle the machine by turning it off. Let it cool down for a few minutes. S
STEP 1: Check if the customer removed the plastic cover of the filterSTEP 2: Do a visual check whether any foreign objects/insects are stuck inside STEP 3:. Reinstall the filter and turn the unit off and on again,. If the issue persists, please reco
STEP 1: Switch off the unit via appSTEP 2: Check how long it's been used, if used for 24/7, check if the body is warm. If the body is warm, turn it off and let it rest for at least 2 hours. If the issue persists, please message our customer support t
STEP 1: Check how long it's been used, if used for 24/7, check if the body is warm. If the body is warm, turn it off and let it rest for at least 2 hoursSTEP 2: If the filter light is red, make sure that the filter cover is fitted properly (refer to
Step 1: Turn off the machine right away. Step 2: Try using the unit at a different location using a different socket. If the issue persists, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login. We are here
Your satisfaction is guaranteed within 15 days from installation. Please take a video (30 seconds to 1 minute) clearly showing the defects. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and
Step 1: Turn off the machine right away. Step 2: Please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login. We are here to assist you in resolving any issues. Thank you!
Record a 30-second - to 1 minute video showing the cut/damaged portion. Please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login. We are here to assist you in resolving any issues. Thank you!
STEP 1: Take a 30 second - 1 minute video showing the damaged power chord. STEP 2: Please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login. We are here to assist you in resolving any issues. Thank you!
STEP 1: Check how long it's been used, if used for 24/7. STEP 2: Check if the body is warm. If the body is warm, turn it off and let it rest for at least 2 hours. STEP 3: Powercycle the machine by turning it off. Let it cool down for a few minutes. S
Step 1: Turn off the machine right away. Step 2: Please take a video (30 seconds to 1 minute) clearly showing the lights. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video f