Sterra Sun Dehumidifier

The Sterra Sun tank indicator is always lit up.

Check the water level sensor float. Ensure it is properly fitted after throwing water away. If the issue persists after following these steps, please contact customer support for assistance.

The Sterra Sun control panel displays E1, E2 L3, L4 and flashes or blinks.

Power cycle the machine by turning it off, waiting for a few seconds, and then turning it back on. If the machine has been used continuously for 24/7, check if the body feels warm. If warm, turn it off and let it rest for at least 2 hours. After the

The Sterra Sun tank is not collecting water.

Power cycle the machine by turning it off, waiting for a few seconds, and then turning it back on. Try switching to the 40% humidity setting and monitor it for 1 hour to see if it starts collecting water. Check the water level sensor float. Ensure it

The dehumidifier emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.

Check if the plastic cover of the filter. Check if any foreign objects or insects are stuck inside the dehumidifier. Remove the filter and turn it upside down, shaking it to check for any foreign objects. Reinstall the filter and turn the unit off an

The dehumidifier cannot be turned on or off, and needs to be unplugged to be turned off.

Switch off the dehumidifier using the Smart Life app if applicable. If the machine has been used continuously for 24/7, check if the body feels warm. If warm, turn it off and let it rest for at least 2 hours. If the issue persists after following the

The dehumidifier has no power.

If the machine has been used continuously for 24/7, check if the body feels warm. If warm, turn it off and let it rest for at least 2 hours. After the 2-hour rest, try plugging the dehumidifier into a different power socket and attempt to turn it on

Other issues.

Let the Sterra Sun rest for at least 2 hours. Power cycle the unit by turning it off, waiting for a few seconds, and then turning it back on. Try placing the unit in a different location within the room to avoid any potential issues. Turn the unit of