Sterra 7 Tankless Water Purifier

The water flow from my water purifier is slow.

If Sterra 7's water flow is slow, this can be due to any of the following reasons:. To help resolve the issue under these 3 other causes, let us do the following:. Filter Replacement Guidelines. If you follow these steps and your water purifier's wat

My water purifier is not dispensing water.

When Sterra 7 is not dispensing water, it can be due to one of the following reasons below:. To help resolve the issue under the three other causes above, let us do the following:. Filter Replacement Guidelines. If you follow these steps and your wat

The Self-Care button is light up and the other buttons are alternatively lighting up

This can be due to any of the following reasons:. To help resolve the issue under these other causes, please check the following:. Filter Replacement Guidelines. If you follow these steps and your water purifier's water flow is still slow, please tak

Both the ambient and volume icon lights on my Sterra 7 are blinking

This is an issue caused by the sensor terminal inside the machine. To help fix this issue, please take a video (30 seconds to 1 minute) clearly showing the blinking ambient and volume light. Once done, please get in touch with our customer support te

The hot/cold icon, the ambient icon, and the volume icon are blinking (E11)

This is an issue indicating that the machine doesn't have proper ventilation resulting in the motor heating up. Below are the following possible condition when the machine is overheating. CONDITION 1: DISPENSED COLD WATER IS NOT COLD. CONDITION 2: DI

Filter replacement alarm is on or the dispense button is red/rainbow colored

IF THE FILTER HAS RECENTLY BEEN CHANGED WITHIN 6 MONTHS OR LESS. The reason for the errors is the unit needs to detect the filter correctly. To do this, we will need to do flushing and reset the filter. To activate flushing, press and hold "Self Care

The filter light indicator keeps on blinking even after changing the filters.

The unit needs to correctly detect the filter. To do this, we will need to do flushing and reset the filter. To activate flushing, press and hold "Self Care + Ambient" for 5 seconds. Flushing will start and the dispense button will be blinking. Wait

The water is bursting out whenever dispensing hot water

Please take a video (30 seconds to 1 minute) clearly showing the touch panel. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help.

The water dispensed by my water purifier has an unpleasant taste, odor, and/or bubbles.

This is an issue resulting from the filter needing flushing. To activate flushing, do the following steps below. If the problem continues after following these steps please reach out to our customer support team at https://support.sterra.sg/en-US/ssp

My water purifier emits loud noise and/or too hot to touch.

This is an issue indicating that the machine doesn't have proper ventilation resulting in the motor heating up and functioning irregularly. To help resolve this issue, please do the following:. STEP 1: Turn off the machine and let it stay off for 1

Both the cold and volume icon lights on my Sterra 7 are blinking

Step 1: Power cycle machine. If the lights continue to blink, please take a video (30 seconds to 1 minute) clearly showing the blinking light. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login

Both the hot and volume icon lights on my Sterra 7 are blinking

Both the cold and ambient icon lights on my Sterra 7 are blinking

Both the hot and cold icon lights on my Sterra 7 are blinking

The volume, cold and ambient icon lights on my Sterra 7 are blinking

Step 1: Check if the unit was installed to shielding space or near fire (heating element). Step 2: Power cycle machine. Step 3: Clean the fan filter. If the blinking persists, please take a video (30 seconds to 1 minute) clearly showing the blinking

The volume, hot and ambient icon lights on my Sterra 7 are blinking

Step 1: Turn the unit off and change to a different power socket. Step 2: Wait at least 15 minutes for voltage stabilization. Step 3: Power cycle machine. If the blinking persists, please take a video (30 seconds to 1 minute) clearly showing the blin

The volume, cold and hot icon lights on my Sterra 7 are blinking

The cold and self-care icon lights on my Sterra 7 are blinking

The volume, hot and ambient icons of my Sterra 7 are sequentially blinking

Step 1: Turn the unit off and plug it to a different power socket. Step 2: Wait at least 15 minutes for input voltage stabilization. Step 3: Power cycle machine. If the light continues to blink, please take a video (30 seconds to 1 minute) clearly

The cold, ambient and hot icon of my Sterra 7 is blinking

Step 1: Make sure the extra faucet is locked. Step 2: Power cycle machine. If the blinking persists, please take a video (30 seconds to 1 minute) clearly showing the blinking lights. Once done, please get in touch with our customer support team at ht

My water purifier emits a beeping sound and blinking lights on the touch panel.

Try using a different power socket. Wait at least 15 minutes for input voltage stabilization. Turn on and off the main switch, and wait for 10 minutes to complete the flushing process. Ensure that the main water valve is turned on and the extra fauce

My water purifier is leaking

Check if the leakage is from the raw water supply or from the product itself.

The water purifier is causing a power trip

Step 1: Turn off the machine right away. Step 2: Please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login. We are here to assist you in resolving any issues. Thank you!

My water purifier has scratches or cosmetic defects upon delivery

Your satisfaction is guaranteed within 15 days from installation. Please take a video (30 seconds to 1 minute) clearly showing the defects. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and

My water purifier's cold water does not change instantly

1. This is not a defect or product issue2. Temperature can’t change instantly. When changing temperatures, wait up to 30 minutes

The filter in my water purifier is leaking

Please take a video (30 seconds to 1 minute) clearly showing the leakage in the filter. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to ass

My water purifier's touch panel is not responsive

STEP 1: Turn off the machine. STEP 2: Wait for 5 minutes and then turn the power onSTEP 3: Once the unit is turned on, wait at least 5 minutes until the blinking light becomes steady. STEP 4: After the blinking light is steady, if the issue persists,