Sterra 7 Tankless Water Purifier

The water flow from my Sterra 7 Tankless Water Purifier is slow.

If Sterra 7's water flow is slow, this can be due to any of the following reasons:. To help resolve the issue under these 3 other causes, let us do the following:. Filter Replacement Guidelines. If you follow these steps and your water purifier's wat

My Sterra 7 Tankless Water Purifier is not dispensing water.

When Sterra 7 is not dispensing water, it can be due to one of the following reasons below:. To help resolve the issue under the three other causes above, let us do the following:. Filter Replacement Guidelines. If you follow these steps and your wat

My Sterra 7 Tankless Water Purifier's Self-Care button is light up and the other buttons are alternatively lighting up

This can be due to any of the following reasons:. To help resolve the issue under these other causes, please check the following:. Filter Replacement Guidelines. If you follow these steps and your water purifier's water flow is still slow, please tak

Both the ambient and volume icon lights on my Sterra 7 Tankless Water Purifier are blinking

If your machine is showing an error, this usually means there may be a loose internal connection. In most cases, this is related to a wire connection inside the unit. Do not worry, we will guide you through a few quick checks first. Was your water di

Filter replacement alarm is on or the dispense button is red/rainbow colored for my Sterra 7 Tankless Water Purifier

IF THE FILTER HAS RECENTLY BEEN CHANGED WITHIN 6 MONTHS OR LESS. The reason for the errors is the unit needs to detect the filter correctly. To do this, we will need to do flushing and reset the filter. To activate flushing, press and hold "Self Care

The water is bursting out whenever dispensing hot water for my Sterra 7 Tankless Water Purifier

Please take a video (30 seconds to 1 minute) clearly showing the touch panel. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help.

The water dispensed by my Sterra 7 Tankless Water Purifier has an unpleasant taste, odor, and/or bubbles.

This is an issue resulting from the filter needing flushing. To activate flushing, do the following steps below. If the problem continues after following these steps please reach out to our customer support team at https://support.sterra.sg/en-US/ssp

My Sterra 7 Tankless Water Purifier emits loud noise and/or too hot to touch.

This is an issue indicating that the machine doesn't have proper ventilation resulting in the motor heating up and functioning irregularly. To help resolve this issue, please do the following:. STEP 1: Turn off the machine and let it stay off for 1

Both the cold and volume icon lights on my Sterra 7 Tankless Water Purifier are blinking

If your machine is showing this error, it usually means there may be a loose internal connection inside the unit. This can affect the normal operation of the machine. Please follow the steps below. Was your water dispenser installed within the last 1

Both the hot and volume icon lights on my Sterra 7 Tankless Water Purifier are blinking

If your machine is showing this error, it usually means there may be a loose internal connection inside the unit. This can affect how the machine operates. This issue cannot be fixed from the outside, so our technician will need to check it. Please e

Both the cold and ambient icon lights on my Sterra 7 Tankless Water Purifier are blinking

Both the hot and cold icon lights on my Sterra 7 Tankless Water Purifier are blinking

The volume, hot and ambient icon lights on my Sterra 7 Tankless Water Purifier are blinking

This can happen when:. • The voltage is too high• The voltage is too low. This is a safety protection feature. The machine will stop working to protect its internal parts. Turn off the machine using the main power switch. Plug the machine into a diff

The volume, cold and hot icon lights on my Sterra 7 Tankless Water Purifier are blinking

If your machine is showing this error, it means the internal temperature is too high. The machine’s safety sensor has detected 60°C or above. When this happens, the unit will temporarily stop operating to protect its internal components. This is a bu

The cold and self-care icon lights on my Sterra 7 Tankless Water Purifier are blinking

If your machine is showing this error, it means the cooling system has become too warm. This happens when:. • The internal cooling temperature stays too high for a period of time• The temperature rises too quickly• The cooling system cannot release h

The volume, hot and ambient icons of my Sterra 7 Tankless Water Purifier are sequentially blinking

If your machine is showing this error, it means the power supply is either too high or too low. This can happen when:. • The voltage is above 269V• The voltage is below 165V. This is a built in safety feature. The machine will stop operating to prote

The cold, ambient and hot icon of my Sterra 7 Tankless Water Purifier is blinking

If your machine is showing this error, it means the water flow is not within the normal range. This can happen when:. • The water flow is too low• The water flow is too high• The drain line is blocked. The machine will stop operating to protect itsel

My Sterra 7 Tankless Water Purifier is causing a power trip

Step 1: Turn off the machine right away. Step 2: Please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login. We are here to assist you in resolving any issues. Thank you!

The filter in my Sterra 7 Tankless Water Purifier is leaking

Please take a video (30 seconds to 1 minute) clearly showing the leakage in the filter. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to ass

My Sterra 7 Tankless Water Purifier 's touch panel is not responsive

STEP 1: Turn off the machine. STEP 2: Wait for 5 minutes and then turn the power onSTEP 3: Once the unit is turned on, wait at least 5 minutes until the blinking light becomes steady. STEP 4: After the blinking light is steady, if the issue persists,

My Sterra 7 Tankless Water Purifier is leaking

Check if the leakage is from the raw water supply or from the product itself.

My Sterra 7 Tankless Water Purifier 's cold water does not change instantly

1. This is not a defect or product issue2. Temperature can’t change instantly. When changing temperatures, wait up to 30 minutes

My Sterra 7 Tankless Water Purifier emits a beeping sound and blinking lights on the touch panel.

Try using a different power socket. Wait at least 15 minutes for input voltage stabilization. Turn on and off the main switch, and wait for 10 minutes to complete the flushing process. Ensure that the main water valve is turned on and the extra fauce

Cold Icon Blinking

If your COLD light is blinking or no water is coming out, it usually means the machine is not receiving enough water. This can happen when:. • There is no water supply• A valve is not fully opened• The water flow is too weak• There may be an internal

Ambient Icon Blinking

If your AMBIENT light is blinking or no water is coming out, it usually means the machine is not receiving enough water. This can happen when:. • There is no water supply• A valve is not fully opened• The water flow is too weak• There may be an inter

Volume Icon Blinking

If your VOLUME light is blinking or no water is coming out, it usually means the machine is not receiving enough water. This can happen when:. • There is no water supply• A valve is not fully opened• The water flow is too weak• There may be an intern