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Sterra 7 Tankless Water Purifier

Filter replacement alarm is on.

Close the valve to stop water flow. Press the water discharge button to flush any remaining water inside the machine. Change filters. Open the filter cover and replace the filters with new ones. Pull out the power cord to turn off the power. After co

The filter light indicator keeps on blinking even after changing the filters.

Ensure that the filter bottle is correctly placed in the lock position. Press and hold the filter button until the blinking stops. If the issue persists after following these steps, please contact customer support for assistance.

My water purifier emits a beeping sound and blinking lights on the touch panel.

Try using a different power socket. Wait at least 15 minutes for input voltage stabilization. Turn on and off the main switch, and wait for 10 minutes to complete the flushing process. Ensure that the main water valve is turned on and the extra fauce

My water purifier is not dispensing water.

Ensure that the correct temperature setting is selected. Ensure that both the main water line and water purifier valves are turned on. Ensure that all tubing is not bent or obstructed. If the issue persists after following these steps, please contact

The water dispensed by my water purifier has an unpleasant taste, odor, and/or bubbles.

Power cycle the machine. Unplug the machine and wait for 10-20 seconds, and then plug it back on. Once the machine is on, wait for 10 minutes to complete the flushing process. Perform a flushing process to eliminate taste and odor. Hold the ambient w

My water purifier emits loud noise and/or too hot to touch.

Power cycle the machine. Unplug the machine and let it rest for 2 hours. Clean the dust filter (recommended once every 2 weeks). Make sure there is enough space around the water purifier for proper ventilation. If the issue persists after following t