Sterra Massage Chair

Massage Chair — Airbag Does Not Work

There are currently no self-troubleshooting steps available for this specific error. Our support team is ready to help resolve this for you. How to get help:. Log in to our Customer Support Portal. Submit a support ticket describing the issue. Attach

Massage Chair — Bluetooth Connection Issue or Intermittent Bluetooth

Massage Chair — Cannot Restore Position After Reclining

Massage Chair — Cannot Tilt or Footrest Cannot Be Raised or Lowered

Massage Chair — Control Panel Blackout

Massage Chair — Controller Not Responding

Massage Chair — Does Not Turn On

First, ensure that the switch button at the bottom of the massage chair is turned on. If it is already turned on, proceed to the steps below. If your massage chair is not turning on, please follow these quick steps to test your power source:. Step 1:

Massage Chair — Does Not Work After Power On

Massage Chair — E1 Error Code Displayed

Massage Chair — E2 Error Code Displayed

Massage Chair — Elevate Function Not Working

Massage Chair — Left and Right Wheels Have Different Heights or Intensities

Massage Chair — Loud Sound During Up and Down Movement

Massage Chair — Loud Sound from Zero-Gravity Function

Massage Chair — Massage Feels Too Strong

Massage Chair — Movement Stuck in One Position

Massage Chair — Neck Roller Does Not Work

Massage Chair — No Electricity After Powering On

Massage Chair — Noise During Operation

Massage Chair — Not Massaging — Upper Body or Leg and Foot

Massage Chair — Power Line or Plug is Abnormally Warm or Hot

Massage Chair — Robotic Arm Stopped Massaging

Massage Chair — Roller Heads Still Warm After Heat Turned Off

Massage Chair — Roller Not Moving Stuck or Misaligned

Massage Chair — Rollers Stopped Working

Massage Chair — Side Panel Shortcut Not Working

Massage Chair — Sole Roller Does Not Work

Massage Chair — Sounds or Vibrations During Normal Use

Massage Chair — Suddenly Stops Working During Use

Massage Chair — Unusual Sound During Use

Massage Chair — Voice Control Not Working

Massage Chair — Waist Roller Does Not Work

Massage Chair — Wheels Cannot Reach Shoulder or Neck

Massage Chair — Wheels Stop During Use — Machine Beeps and Icons Flicker Off