These could be one of the following reasons. 1. There might be a power outage, or the machine is not plugged into a power outlet, or plugged to a faulty outlet. For this, connect the machine to a functioning outlet and switch it on. 2. If the "Water
1. The air filter could be clogged. Make sure to clean the air filter regularly. 2. The air intake duct or discharge duct could be blocked. Make sure to remove the obstructions from the air intake duct or discharge duct. 3. If the issue persists, pl
The unit may be on uneven ground or surface. Check the location of the unit and place it on an even, flat ground or surface. If the issue persists, please record a short video (30 seconds to 1 minute) clearly showing the problem. Send the video to ou
This means that the water tank is full or isn't installed. Please make sure that the water tank is installed in the unit. Drain the water tank if it is already full.
This is a sensor issue. Please record a short video (30 seconds to 1 minute) clearly showing the problem. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login along with the information that there is leakage in fro