Sterra Paws Pet Air Purifier

My Sterra Paws Pet Air Purifier automatically turns off

This error could be because the filter wasn't inserted properly after it was changed, or the sensor switch not pressing properly to the filter. To fix this problem, reinsert back the filter and make sure the sensor switch is fully pressed by listenin

My Sterra Paws Pet Air Purifier's indicator light is off

STEP 1: Check whether the power cord is connected properly,. STEP 2: If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the entire back of the air purifier. Once done, please get in touch with our customer support te

My Sterra Paws Pet Air Purifier is too loud

STEP 1: If the position is uneven or the filter packaging has not been removed, there will be noise from the machine. STEP 2: If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the entire back of the air purifier. On

My Sterra Paws Pet Air Purifier's filter indicator light flashes

STEP 1: Check to see if there are foreign objects blocking the air outlet/inlet. STEP 2: Verify if the filter was replaced according to the filter prompt indicator.

My Sterra Paws Pet Air Purifier's filter indicator is always on lit

This happens when the filter is not inserted properly. To fix the problem, do the following:. STEP 1: Check the filter if it's inserted correctly. STEP 2: Remove the filter and try installing it again.