The power automatically cuts off to protect the motor from overheating Please take a video (30 seconds to 1 minute) clearly showing that it's shutting off. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-
This happens when the battery temperature is too low or too high. Please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and
The rollers may not work properly if they are tangled with debris or if they aren't securely connected. To efficiently help you, please take a video (30 seconds to 1 minute) clearly showing the soft roller nozzle not rotating. Once done, please get i
This issue is usually caused by a full dust cup or because of a clogged filter. To help resolve the issue, please do the following troubleshooting steps. FULL DUST CUP. CLOGGED HEPA FILTER. If the issue persists, please take a video (30 seconds to 1
These are the possible reasons for the vacuum not functioning. If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the vacuum not functioning. Once done, please get in touch with our customer support team at https://s
STEP 1: Check if there are foreign objects blocking the air outlet/inlet. STEP 2: The filter needs to be replaced. If the issue persists, please take a video (30 seconds to 1 minute) clearly capturing the noise. Once done, please get in touch with o
The reason for the leak could be as follows:. If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the leak. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login an
STEP 1: Check if the soft roller brush is tangled by hairs and debris. STEP 2: Check if the floor brush head is not properly connected to the extension rod. If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the soft