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Sterra Flow Cordless Vacuum

My vacuum cleaner doesn't function

These are the possible reasons for the vacuum not functioning. If the issue persists,  please take a video (30 seconds to 1 minute) clearly showing the vacuum not functioning. Once done, please get in touch with our customer support team at https://s

My vacuum has a weak suction

These are the possible reasons for the weak suction. If the issue persists,  please take a video (30 seconds to 1 minute) showing the issue. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login an

My vacuum is noisy

STEP 1: Check if there are foreign objects blocking the air outlet/inlet. STEP 2: The filter needs to be replaced. If the issue persists,  please take a video (30 seconds to 1 minute) clearly capturing the noise. Once done, please get in touch with o

There are dusts leaking from the dust cup

The reason for the leak could be as follows:. If the issue persists,  please take a video (30 seconds to 1 minute) clearly showing the leak. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login an

My vacuum's soft roller nozzle doesn't rotate

STEP 1: Check if the soft roller brush is tangled by hairs and debris. STEP 2: Check if the floor brush head is not properly connected to the extension rod. If the issue persists,  please take a video (30 seconds to 1 minute) clearly showing the soft

My vacuum suddenly turns off

The power will be cut off to protect the motor from overheating. What to do:. If the issue persists,  please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://s

My vacuum charges slowly

This happens when the battery temperature is too low or too high. What to do:. If the issue persists,  please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://