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Sterra Breeze True HEPA-13 Air Purifier

The air quality reading reads very high (999)

Power cycle the air purifier by turning it off, waiting for a few seconds, and then turning it back on. Try placing the air purifier in a different location within the room to see if the reading improves. If the reading still doesn’t change, turn the

The air purifier cannot be turned on or off, and needs to be unplugged to be turned off.

Switch off the air purifier using the Smart Life app if applicable. If the machine has been used continuously for 24/7, check if the body feels warm. If warm, turn it off and let it rest for at least 2 hours. If the issue persists after following the

The air purifier has no power.

If the machine has been used continuously for 24/7, check if the body feels warm. If warm, let it rest for 2 hours. After the 2-hour rest, try plugging the air purifier into a different power socket and attempt to turn it on using both the app and ma

The air purifier emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.

Check if the plastic cover of the filter. Check if any foreign objects or insects are stuck inside the air purifier. Remove the filter and turn it upside down, shaking it to check for any foreign objects. Reinstall the filter and turn the unit off an

The filter light indicator keeps on blinking.

Remove the filter and then put it back in. If the red light is still blinking, long press the filter button for 7 seconds to stop the blinking light. If the issue persists after following these steps, please contact customer support for assistance.

Other issues.

Power cycle the air purifier by turning it off, waiting for a few seconds, and then turning it back on. Try placing the air purifier in a different location within the room to ensure proper air circulation and to avoid signal interference. Turn the u