Sterra S Tankless Water Purifier

My water purifier is not dispensing water and the volume indicators are flickering.

Step 1: Check the Water Valves. Step 2: Check the Temperature Setting. Step 3: Make Sure the Tubing is Straight. If you follow these steps and your water purifier still isn't working, please contact our customer support team for further help. We are

The filter indicator light is still blinking even after I have changed the filters.

Power cycle machine. Unplug the machine and wait for 10-20 seconds, and then plug it back in. Check the filter bottles. Make sure that the filter bottles are placed properly in the lock position. Reset the filter indicator. Press and hold the filter

The filter indicator is lit up. What do the colors mean?

The filter change notification will be displayed on the LED display as follows:. Pre-carbon filter [Filter 1]: White light. UF filter [Filter 2]: Yellow light. When the filter light indicator lights up, it indicates that the filter lifespan is reachi

The water dispensed by my water purifier has an unpleasant taste, odor, and/or bubbles.

Power cycle the machine. Unplug the machine and wait for 10-20 seconds, and then plug it back on. Flush the unit. Press and hold the "filter" and "volume" water buttons together for 5 seconds until the internal flushing automatically operates. Monito

My water purifier is not dispensing cold water.

Check the cold water function. Make sure the cold water function is turned on. The "cold" water button on the touch panel should be lit up in blue color. Clean the dust filter. Locate the dust filter behind the machine. Wash and rinse the dust filter

My water purifier does not dispense warm or hot water.

Check the child lock function. Make sure the child lock is disabled. If the child lock is disabled and the issue persists, power cycle the machine. To power cycle the machine. Unplug the machine and wait for 10 seconds, and then plug it back on. If t

My water purifier emits loud noise and/or too hot to touch.

Power cycle the machine. Unplug the machine and wait for 10 seconds, and then plug it back on. Clean the dust filter. Locate the dust filter behind the machine. Wash and rinse the dust filter and let it dry completely. Ensure there is enough space ar

My water purifier is leaking.

Turn off the cold water function every night by pressing and holding the cold button for more than 3 seconds. Clean the dust filter. Locate the dust filter behind the machine. Wash and rinse the dust filter and let it dry completely. Monitor for 72 h

The water flow from my water purifier is slow.

Check if other water faucets in the home are being used simultaneously. Check if the main water supply and blue valve are fully open. Both valves must be fully opened. If the issue persists after following these steps, please contact customer support

Some of the buttons on the water purifier’s touch panel are not lighting up.

Power cycle the machine. Unplug the machine and wait for 10-20 seconds, and then plug it back on. If the issue persists after following these steps, please contact customer support for assistance.

I want to change the default temperature from Room temperature to Cold temperature and vice versa.

Press and hold the "cold" and "room temperature" buttons together until a beeping sound is heard. If the issue persists after following these steps, please contact customer support for assistance.

My water purifier emits a beeping sound and blinking lights on the touch panel.

Power cycle the machine. Unplug the machine and wait for 10-20 seconds, and then plug it back on. Check if the main water supply and the blue valve are fully open. Both valves must be fully opened. If the issue persists after following these steps, p