Sterra S Tankless Water Purifier

The filter light is still on even after changing the filters

This could be because the machine is not yet detecting the new filters. Please do the steps below and see if it solves the problem.

My water purifier is not dispensing water and the volume indicators are flickering.

Step 1: Check the Water Valves. Step 2: Make Sure the Tubing is Straight. If you follow these steps and your water purifier still isn't working, please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch

The filter indicator light is still blinking even after I have changed the filters.

Step 1: Power off the machine. Step 2: Clean the dust filter. Step 3: Check the filter bottles. Step 4: Turn on the machine. Step 5: Reset the filter indicator. If the filter lights continue to blink after changing the filters, pls do not attempt to

The filter indicator is lit up. What do the colors mean?

When the filter indicator light illuminates, it signals that the filter’s lifespan is nearing its end. The light will remain steady when the filter is 90% through its lifespan, and it will start blinking once the lifespan reaches 100%. The filter cha

The water dispensed by my water purifier has an unpleasant taste, odor, and/or bubbles.

Please ensure that no cleaning chemicals are stored under the sink near the piping connected to the Sterrra machine. If there are no chemicals present, please follow the steps below:. Step 1: Power off the machine. Step 2: Clean the dust filter. Step

My water has minerals and/or bubbles in the water

If you notice minerals, bubbles, or particles in the water, please flush the unit to clean the internal tubing. If the issue persists after the third flushing, please record a short video (30 seconds to 1 minute) clearly showing the problem. Send the

My water purifier is not dispensing cold water.

Step 1: Check if the cold water function is turned off off. Step 2: Clean the dust filter. Step 3: Make sure there is enough space around the water purifier for proper ventilation. Step 4: Power cycle the unit. If the problem continues after followin

My water purifier does not dispense warm or hot water.

Step 1: Check the child lock function. Step 2: If the child lock is disabled and the issue persists, power cycle the machine. If the problem continues after following these steps, please record a short video (30 seconds to 1 minute) clearly showing t

My water purifier emits loud noise and/or too hot to touch.

Step 1: Power cycle the machine. Step 2: Clean the dust filter. Step 3: Ensure there is enough space around the water purifier. If the problem continues after following these steps, please record a short video (30 seconds to 1 minute) clearly showing

My water purifier emits a beeping sound and blinking lights on the touch panel.

Step 1: Power Cycle The Machine. Step 2: Clean the dust filter. Step 3: Make sure there is enough space around the water purifier for proper ventilation. If the problem continues after following these steps, please record a short video (30 seconds to

My Sterra S' body is hotter than usual

My water purifier is leaking

Troubleshooting 1: Check if the leakage is from the raw water supply (pipes) or from the product itself. Troubleshooting 2: If the leakage is from the raw water supply, please record a short video (30 seconds to 1 minute) clearly showing the leak fro

The water flow from my water purifier is slow.

Step 1: Check whether there is a simultaneous usage of water and other faucet. Step 2: Check the Water Valves. If you follow these steps and your water purifier's water flow is still slow, please take a video (30 seconds to 1 minute) clearly showing

My Sterra S nozzle is stuck/broken

Please take a video (30 seconds to 1 minute) clearly showing the nozzle. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in reso

Some of the buttons on the water purifier’s touch panel are not lighting up.

Step 1: Power cycle the machine. If you follow these steps and your water purifier still isn't working, please take a video (30 seconds to 1 minute) clearly showing the touch panel and the buttons not lighting up. Once done, please get in touch with

How do I deactivate the child lock/safety lock?

To deactivate the child lock, press the "dispense" and "hot" buttons together for a few seconds until you hear a beep sound. The sound indicates that the child lock or safety lock has been deactivated.

How do I disable the cold water function?

To disable the cold water function, press and hold the "cold" button until you hear a beep sound. The sound indicates that the cold function has been deactivated.

I want to change the default temperature from Room temperature to Cold temperature and vice versa.

Press and hold the "cold" and "room temperature" buttons together until a beeping sound is heard.

The water purifier is causing a power trip

Step 1: Turn off the machine right away. Step 2: Please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login. We are here to assist you in resolving any issues. Thank you!

My water purifier has scratches or cosmetic defects upon delivery

Your satisfaction is guaranteed within 15 days from installation. Please take a video (30 seconds to 1 minute) clearly showing the defects. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and