My Sterra S' body is hotter than usualUpdated 4 months ago
Step 1: Power Cycle The Machine
- Unplug the machine and wait 10-20 seconds before plugging it back in.
Step 2: Clean the dust filter.
- The dust filter is located behind the machine.
- Wash the dust filter and dry it up.
Step 3: Make sure there is enough space around the water purifier for proper ventilation
- Move objects away from the water purifier for ventilation
If the problem continues after following these steps, please record a short video (30 seconds to 1 minute) while using the machine and also showing the touch panel so we can assess if there are abnormalities in the way the unit functions. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further. Thank you!