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My water purifier is not dispensing cold water.Updated 4 months ago

Step 1: Check if the cold water function is turned off off

  • If it is turned off then turn on the cold water function. 
  • To turn it on, press the "cold" water button on the touch panel, it will light up in blue color

Step 2: Clean the dust filter. 

  • The dust filter is located behind the machine. 
  • Wash the dust filter and dry it up.

Step 3: Make sure there is enough space around the water purifier for proper ventilation

  • Move objects away from the water purifier for ventilation

Step 4: Power cycle the unit

  • Do the power cycle by turning on and off the main switch
  • Observe the cold water after 30 mins to check if the water is not cold at all or it is dispensing less cold

If the problem continues after following these steps, please record a short video (30 seconds to 1 minute) clearly showing the issue. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further. Thank you!

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