Sterra SG Help Center logo
Sterra SG Help Center logo

All articles

My water purifier is not dispensing cold water.Updated 9 months ago

  1. Check the cold water function. Make sure the cold water function is turned on. The "cold" water button on the touch panel should be lit up in blue color.

  2. Clean the dust filter. Locate the dust filter behind the machine. Wash and rinse the dust filter and let it dry completely.

  3. Ensure there is enough space around the water purifier. The water purifier needs enough space around it for proper ventilation. If the water purifier is too close to a wall or other object, it may not be able to dispense cold water properly.

  4. Power cycle the machine. Unplug the machine and wait for 10 seconds, and then plug it back on and allow the water purifier to cool down for 30 minutes.

If the issue persists after following these steps, please contact customer support for assistance.

Was this article helpful?