Sterra SG Help Center logo
Sterra SG Help Center logo

All articles

The filter indicator light is still blinking even after I have changed the filters.Updated a month ago

Step 1: Power cycle machine. 

  • Unplug the machine and wait for 10-20 seconds, and then plug it back in.

Step 2: Check the filter bottles. 

  • Make sure that the filter bottles are placed properly in the lock position.
    • If not, turn off the unit, remove and re-insert the filter bottles properly, and then turn on the main switch

Step 3: Reset the filter indicator. 

  • Press and hold the filter button for at least 6 seconds.

If the filter lights continue to blink after changing the filters, pls do not attempt to change it with another filter. Instead, please take a video (30 seconds to 1 minute) clearly showing the blinking filter indicator light.

Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

Was this article helpful?
Yes
No