My water purifier is not dispensing water and the volume indicators are flickering.Updated a month ago
Step 1: Check the Water Valves
- Find the Valves:
- Locate the raw water valve and the water purifier valve.
- Turn On the Valves:
- Make sure both valves are turned on.
Step 2: Check the Temperature Setting
- Check the Temperature:
- Look at the temperature setting on your water purifier.
- Adjust if Necessary:
- Ensure the temperature setting is correct for what you need.
Step 3: Make Sure the Tubing is Straight
- Inspect the Tubing:
- Look at all the tubing connected to the water purifier.
- Straighten the Tubing:
- Ensure no tubing is bent or kinked so the water can flow properly.
If you follow these steps and your water purifier still isn't working, please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!