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My water purifier is not dispensing water and the volume indicators are flickering.Updated a month ago

Step 1: Check the Water Valves

  • Find the Valves:
    • Locate the raw water valve and the water purifier valve.
  • Turn On the Valves:
    • Make sure both valves are turned on.

Step 2: Check the Temperature Setting

  • Check the Temperature:
    • Look at the temperature setting on your water purifier.
  • Adjust if Necessary:
    • Ensure the temperature setting is correct for what you need.

Step 3: Make Sure the Tubing is Straight

  • Inspect the Tubing:
    • Look at all the tubing connected to the water purifier.
  • Straighten the Tubing:
    • Ensure no tubing is bent or kinked so the water can flow properly.

If you follow these steps and your water purifier still isn't working, please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

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