My water purifier is leakingUpdated 4 months ago
Troubleshooting 1: Check if the leakage is from the raw water supply (pipes) or from the product itself
Troubleshooting 2: If the leakage is from the raw water supply, please record a short video (30 seconds to 1 minute) clearly showing the leak from the water supply. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further.
Troubleshooting 3: If the leakage is not from the raw water supply, check if the leakage is from the filter not being properly fitted.
- If so, make sure that the filter bottles are placed properly in the lock position.
- If not, turn off the unit, remove and re-insert the filter bottles properly, and then turn on the main switch
Troubleshooting 4. Check if the leakage from the front or the back of the unit
- If it's from the front, turn off the raw water source
- Please record a short video (30 seconds to 1 minute) clearly showing the leak from the front of the unit. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further.
- If it is from the back of the unit
- Check the dust filter behind the machine
- The dust filter is located behind the machine.
- Wash the dust filter and dry it up.
- Put the dust filter back in the machine
- Turn off the cold water function during the night time and let it rest the entire night
- Turn it on back in the morning.
- Monitor for a week and if the issue persists, please record a short video (30 seconds to 1 minute) clearly showing the leak from the back of the unit. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further.