My Sterra S Tankless Water Purifier filter light is still on even after changing the filtersUpdated 5 days ago

This could be because the machine is not yet detecting the new filters. Please do the steps below and see if it solves the problem

Step 1: Power off the machine 

• Turn off and unplug the machine 

Step 2: Clean the dust filter

• Clean the dust filter at the back of the machine.

Step 3: Check the filter bottles. 

• Make sure that the filter bottles are placed properly in the lock position. If not, turn off the unit, remove and re-insert the filter bottles properly, and then turn on the main switch

Step 4: Turn on the machine

• Plug and turn on the machine

Step 5: Reset the filter indicator. 

• Press and hold the filter button for at least 6 seconds.

If the issue still persists, do not attempt to change it with another filter.. Instead, take a video (30 seconds to 1 minute) clearly showing the whole touch panel. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!