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Some of the buttons on the water purifier’s touch panel are not lighting up.Updated a month ago

Step 1: Power cycle the machine.

  • Turn the unit off
  • Unplug the machine and wait for 10-20 seconds
  • Plug it back and turn the unit on.


If you follow these steps and your water purifier still isn't working, please take a video (30 seconds to 1 minute) clearly showing the touch panel and the buttons not lighting up. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

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