My water has minerals and/or bubbles in the waterUpdated 6 months ago

If you notice minerals, bubbles, or particles in the water, please flush the unit to clean the internal tubing.

Flushing the Unit:

1. Press and hold both the "Filter" and "Volume" buttons for 5 seconds. The internal flushing process will start automatically.
2. Perform the flushing process 2-3 times.

If the issue persists after the third flushing, please record a short video (30 seconds to 1 minute) clearly showing the problem. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further. Thank you!