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My water purifier emits loud noise and/or too hot to touch.Updated 9 days ago

Step 1: Power cycle the machine. 

  • Unplug the machine, wait for 10 seconds, and then plug it back on.

Step 2: Clean the dust filter. 

  • Locate the dust filter behind the machine. 
  • Wash and rinse the dust filter and let it dry completely.

Step 3: Ensure there is enough space around the water purifier. 

  • The water purifier needs enough space around it for proper ventilation. 
  • If the water purifier is too close to a wall or other object, it may not be able to operate properly.


If the problem continues after following these steps, please record a short video (30 seconds to 1 minute) clearly showing the issue. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further. Thank you!


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