My water purifier emits loud noise and/or too hot to touch.Updated 9 days ago
Step 1: Power cycle the machine.
- Unplug the machine, wait for 10 seconds, and then plug it back on.
Step 2: Clean the dust filter.
- Locate the dust filter behind the machine.
- Wash and rinse the dust filter and let it dry completely.
Step 3: Ensure there is enough space around the water purifier.
- The water purifier needs enough space around it for proper ventilation.
- If the water purifier is too close to a wall or other object, it may not be able to operate properly.
If the problem continues after following these steps, please record a short video (30 seconds to 1 minute) clearly showing the issue. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further. Thank you!