Sterra Paws — Cannot Connect to Wi-FiUpdated 4 days ago
If you are having trouble pairing your Sterra Paws Pet Air Purifier with the Smart Life App, please don't worry. This is usually caused by a simple setting on your home Wi-Fi router. Follow these step-by-step checks to get your purifier connected:
1. The 2.4 GHz Wi-Fi Check (Most Common Fix)
Like most smart home devices, the Sterra Paws can only connect to a 2.4 GHz Wi-Fi network. It will fail to connect if your phone is on a 5 GHz network.
Open your phone’s Wi-Fi settings and look at your network name.
If your router combines both 2.4 GHz and 5 GHz into one name, temporarily move to a spot in your home further away from the router (this forces your phone to switch to the longer-range 2.4 GHz frequency) and try pairing again.
Ensure your VPN is turned completely OFF on your phone during pairing.
2. Put the Sterra Paws into Pairing Mode
The machine’s Wi-Fi chip will automatically stop searching for your phone after a few minutes to save energy.
Turn on the Sterra Paws.
Press and hold the Wi-Fi / Power button for 5 seconds until you hear a beep and the Wi-Fi icon on the display starts blinking rapidly.
If the light is solid or not blinking, the app will not be able to scan or find the device.
3. Clear and Reset the Connection Profile
If the app stalls or freezes mid-way through setup, the network cache needs to be cleared:
Open the Smart Life App, tap and hold the Sterra Paws icon, and select Remove Device.
Close the app completely from your phone's background screen.
Turn the Sterra Paws off, unplug it for 10 seconds, and plug it back in.
Reopen the app, tap the "+" icon in the top right corner, and attempt to pair using your 2.4 GHz network password.
Still Not Connecting?
If you have verified your network is 2.4 GHz, your Wi-Fi icon is blinking rapidly, and you've reset the device profile but it still fails, please reach out to our Support Team.
Log in to our Customer Support Portal.
Submit a support ticket describing the issue.
Attach a short video (at least 1 minute long) showing the error happening. This will help our technical team diagnose and resolve the issue much faster for you.
Thank you for your patience, and we look forward to getting this sorted out!