Shipping, Installation, and Delivery

Find out more about our fulfilment and delivery processes.

When can I expect the delivery of my order?

In-Stock Products. Sterra Air Purifiers, Dehumidifiers, and Vacuums will be shipped with a third-party courier and delivered within 5 working days from the purchase date. You will be notified via email when your order leaves our warehouse. For Sterra

When can I expect the delivery of my Pre-Order or Out of Stock (OOS) item?

If your item is out of stock or if you purchased a preorder item, please check the list below to check the expected in-stock date. You can find our current pre-order items and expected in-stock dates below. This list is updated on a weekly basis, and

How can I schedule my delivery/installation?

Scheduling Your Sterra Water Purifier and Massage Chair Delivery. To schedule the delivery of your Sterra Water Purifier or Sterra Massage Chair, simply follow the link to your order confirmation page in the email we sent you. On this page, you’ll fi

Can I reschedule my installation or delivery appointment that I booked through the order confirmation page? Is there a rescheduling fee?

If you booked your appointment through our website via the order confirmation page (Calendly), you can reschedule the appointment once, as long as you request the change at least 3 days (72 hours) before the original appointment date. To reschedule,

How long does it take for my Sterra Water Purifier to be installed?

For Sterra Water Purifier purchases, please arrange an installation day through the scheduling feature (Calendly) on your order confirmation page. You can find the link to this page in your order confirmation email. A Sterra technician will be instal

What are the requirements for Sterra Water Purifier installations?

Please find the Sterra Water Purifier installation requirements and terms below. Limitations of Liability. Sterra is not liable for any damages that stem from the installation of Sterra Water Purifiers. The signature confirmation of a successful inst

What are the requirements for Sterra Massage Chair deliveries?

Please find the Sterra Massage Chair delivery requirements and terms below. Limitations of Liability. Sterra is not liable for any damages that stem from the delivery of Sterra Mattresses or Massage Chairs. The signature confirmation of a successful

Can I put the delivery or installation of my order on hold? How long can this hold be?

For in-stock Sterra Air purifiers, Dehumidifiers, and accessory products (filters, pillows, etc.), delivery will occur within 3-5 working days. Pre-order items will ship according to the stated pre-order schedule. Orders for air purifiers, dehumidifi

My tracking number states that my order has been delivered, but I can’t find it.

We're very sorry to hear that! Couriers can accidentally mark a package as delivered, but deliver the package within 24 hours. If it has been more than 24 hours since the item was marked as delivered and you’re unable to locate the item, please use o

I want to relocate my Sterra Water Purifier. Can you arrange this relocation and is there a relocation fee?

Important: The User is responsible for transporting the water purifier to the new location. The first relocation of your Sterra Water Purifier is free within the warranty period. Subsequent relocations or relocations done outside warranty are subject

Is it possible to schedule an installation or repair appointment after 5:00 PM?

Yes, you can book an afternoon/evening appointment for installation or repair and our service technicians are available until 7:30 PM on certain days. However, for condominium residents, please check your building's policies to ensure that our techni