Find out more about our fulfilment and delivery processes.
Delivery of In-Stock Products. Sterra Air Purifiers and Dehumidifiers will be shipped with a third-party courier and delivered within 5 working days from the purchase date. You will be notified via email when your order leaves our warehouse. For Ster
If your item is out of stock or if you purchased a preorder item, please check the list below to check the expected in-stock date. You can find our current pre-order items and expected in-stock dates below. This list is updated on a weekly basis and
To schedule your Sterra Water Purifier, Sterra Mattress, and Sterra Massage Chair delivery, please find your order confirmation page link in your order confirmation email. You can find the scheduling feature (Calendly) on the order confirmation page
If you booked this appointment through our website on the order confirmation page (Calendly), for one (1) time, you can reschedule this appointment at least 1 day (24 hours) prior to the original date. Please send us an email through this form (https
For Sterra Water Purifier purchases, please arrange an installation day through the scheduling feature (Calendly) on your order confirmation page. You can find the link to this page in your order confirmation email. A Sterra technician will be instal
Please find the Sterra Water Purifier installation requirements and terms below. Please note that Sterra is not liable for any damages that stem from the installation of Sterra Water Purifiers. The signature confirmation of a successful installation
Please find the Sterra Mattress/Massage Chair delivery requirements and terms below. Please note that Sterra is not liable for any damages that stem from the delivery of Sterra Mattresses or Massage Chairs. The signature confirmation of a successful
For in-stock Sterra Air purifiers, Dehumidifiers, and accessory products (filters, pillows, etc.), delivery will occur within 3-5 working days. Pre-order items will ship according to the stated pre-order schedule. Orders for air purifiers, dehumidifi
We're very sorry to hear that! Couriers can accidentally mark a package as delivered, but deliver the package within 24 hours. If it has been more than 24 hours since the item was marked as delivered and you’re unable to locate the item, please use o
The first relocation of your Sterra Water Purifier is free. Subsequent relocations are subject to a fee. Please contact our team through this form: https://support.sterra.sg/en-US/contact. We will be in touch to assist in arranging the relocation.
We offer disposal services for Sterra Mattress and Sterra Massage Chair purchases. The disposal fee is $50 and the disposal can be arranged by emailing our team through this form: https://support.sterra.sg/en-US/contact.
We are able to deliver your item by using the staircase. However, we charge a $10 fee for each flight of stairs that are required to be used for delivery.
Yes, you can book an afternoon/evening appointment for installation or repair and our service technicians are available until 7:30 PM on certain days. However, for condominium residents, please check your building's policies to ensure that our techni