Shipping, Installation, and Delivery
Find out more about our fulfilment and delivery processes.
When can I expect the delivery of my order?
Delivery timelines depend on whether your items are currently in stock or available on pre-order. Please see the guidelines below for each product category:. Air Purifiers, Dehumidifiers, & Vacuums: Shipped via our third-party courier network and del
When can I expect the delivery of my Pre-Order or Out of Stock (OOS) item?
If you purchased a pre-order or out-of-stock item, please refer to the schedule below for the latest estimated arrival timelines. This inventory list is updated weekly and may adjust dynamically based on global supply chain conditions. All dates belo
How can I schedule my delivery/installation?
Scheduling Your Sterra Water Purifier and Massage Chair Delivery. To schedule the delivery of your Sterra Water Purifier or Sterra Massage Chair, simply follow the link to your order confirmation page in the email we sent you. On this page, you’ll fi
Can I reschedule my installation or delivery appointment that I booked through the order confirmation page? Is there a rescheduling fee?
You are eligible for one complimentary reschedule, provided the request is made at least 3 days (72 hours) before your original appointment time. To request a change, please submit a message here with your order number along with your new preferred d
How long does it take for my Sterra Water Purifier to be installed?
To schedule your water purifier installation, please use the Calendly booking tool located on your Order Confirmation page. You can easily access this page via the link provided in your order confirmation email. What to Expect: A certified Sterra tec
What are the requirements for Sterra Water Purifier installations?
Please find the Sterra Water Purifier installation requirements and terms below. Limitations of Liability. Sterra is not liable for any damages that stem from the installation of Sterra Water Purifiers. The signature confirmation of a successful inst
What are the requirements for Sterra Massage Chair deliveries?
Please find the Sterra Massage Chair delivery requirements and terms below. Limitations of Liability. Sterra is not liable for any damages that stem from the delivery of Sterra Mattresses or Massage Chairs. The signature confirmation of a successful
Can I put the delivery or installation of my order on hold? How long can this hold be?
At Sterra, our delivery and holding policies differ depending on the type of product you purchased. Please review the specific guidelines for your items below. 📦 Air Purifiers, Dehumidifiers, & Accessories (In-Stock & Pre-Orders). Standard Delivery:
My tracking number states that my order has been delivered, but I can’t find it.
Don't worry, couriers sometimes mark packages as delivered prematurely. We kindly ask that you wait 24 hours to see if it arrives. If your package is still missing after 24 hours, please follow these steps to trigger an immediate priority investigati
I want to relocate my Sterra Water Purifier. Can you arrange this relocation and is there a relocation fee?
Important: The User is responsible for transporting the water purifier to the new location. The first relocation of your Sterra Water Purifier is free within the warranty period. Subsequent relocations or relocations done outside warranty are subject
Is it possible to schedule an installation or repair appointment after 5:00 PM?
Yes, we offer afternoon and evening slots to accommodate busy schedules. Our service technicians are available for installation and repair appointments until 7:30 PM on designated days. 🏢 Important Notice for Condominium Residents. Before booking an