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Sterra SG Help Center

If you purchased a pre-order or out-of-stock item, please refer to the schedule below for the latest estimated arrival timelines. This inventory list is updated weekly and may adjust dynamically based on global supply chain conditions.All dates below indicate when shipments are expected to arrive at our Singapore warehouse:<ul data-path-to-node="3,3"><li>Sterra 8&#x2122; Tankless Water Purifier (Gray) &gt; &#xA0;Installation Booking: From Late June onwards</li><li>Sterra 8&#x2122; Filter Replacement set &#xA0;&#xA0;&gt; Delivery from Mid June onwards.&#xA0; </li></ul>Once your item has arrived at our warehouse, our team will reach out to finalize your delivery or installation schedule.

If you purchased a pre-order or out-of-stock item, please refer to the schedule below for the latest estimated arrival timelines. This inventory list is updated weekly and may adjust dynamically based on global supply chain conditions. All dates belo

When can I expect the delivery of my Pre-Order or Out of Stock (OOS) item?

Shipping, Installation, and Delivery

Who is Sterra?

Mission Statement and Brand Vision

How can I purchase your products?

Can I try and purchase Sterra products in person?

What payment options are available?

How To Purchase

Can I purchase online and pick up the product in any Sterra Store?

Sterra Flagship Store @ UB One

Sterra Store @ NEX

Sterra Store @ Tampines Mall

Book A Sterra Experience Appointment

Sterra Store Locations

Do you offer a referral program?

Can I trade-in my old product for a new Sterra product?

Do you offer any bundle deals?

Do you accept Climate Vouchers or SG60 vouchers?

Promotions, Bundles, and Trade-Ins

When can I expect the delivery of my order?

How can I schedule my delivery/installation?

Can I reschedule my installation or delivery appointment that I booked through the order confirmation page? Is there a rescheduling fee?

How long does it take for my Sterra Water Purifier to be installed?

What are the requirements for Sterra Water Purifier installations?

What are the requirements for Sterra Massage Chair deliveries?

Can I put the delivery or installation of my order on hold? How long can this hold be?

My tracking number states that my order has been delivered, but I can’t find it.

I want to relocate my Sterra Water Purifier. Can you arrange this relocation and is there a relocation fee?

Is it possible to schedule an installation or repair appointment after 5:00 PM?

How long do refunds take to process?

I placed an order by mistake. How can I cancel my order?

How can I make changes to my order information or products?

Returns and Refunds

Product Manual

Do Sterra products come with a warranty?

How does Sterra Care differ from the Manufacturer Warranty?

How can I purchase Sterra Care?

Does the purchase and addition of Sterra Care apply to all products in my order?

Do I need to register my Sterra Care warranty?

My warranty has expired and my product needs repair. Can Sterra still help?

Repairs and Product Warranty

Sterra 8 — E01 Leak Error

Sterra 8 — E02 Filter Cover Open

Sterra 8 — E03 High-Temperature Heating Error

Sterra 8 — E05 to E09 Solenoid Valve Error

Sterra 8 — E10 Communication Error

Sterra 8 — E11 Cold Water Temperature Sensor Error

Sterra 8 — E12 Hot Water Inlet Temperature Sensor Error

Sterra 8 — E13 Hot Water Outlet Temperature Sensor Error

Sterra 8 — E14 UV Discharge Section Error

Sterra 8 — E15 UV Cold Water Tank Error

Sterra 8 — E04 Cooling Function Error

Sterra 8 Tankless Water Purifier

Sterra 7 — Cannot Dispense Any Water

Sterra 7 — Cosmetic Defects

Sterra 7 — Dispensed Cold Water is Not Cold

Sterra 7 — Dispensed Hot Water is Not Hot

Sterra 7 — Dispensed Volume Does Not Match Selected Volume

Sterra 7 — E01 Hot Icon Blinking on Touch Panel

Sterra 7 — E02 Cold Icon Blinking on Touch Panel

Sterra 7 — E03 Ambient Icon Blinking on Touch Panel

Sterra 7 — E04 Volume Icon Blinking on Touch Panel

Sterra 7 — E05 Volume and Cold Icons Blinking on Touch Panel

Sterra 7 — E06 Volume and Ambient Icons Blinking on Touch Panel

Sterra 7 — E07 Volume and Hot Icons Blinking on Touch Panel

Sterra 7 — E08 Ambient and Cold Icons Blinking on Touch Panel

Sterra 7 — E09 Hot and Cold Icons Blinking on Touch Panel

Sterra 7 — E11 Hot Cold and Ambient Icons Blinking — Machine Overheat

Sterra 7 — E12 Volume Cold and Hot Icons Blinking — Heat Sink Overheat

Sterra 7 — E13 Cold and Self-Care Icons Blinking — Cooling Module Overheat

Sterra 7 — E14 Volume Ambient and Hot Icons Blinking — Voltage Error

Sterra 7 — E15 Ambient Icon Sequentially Blinking — Voltage Error

Sterra 7 — E16 Cold Ambient and Hot Icons Blinking — Flow Rate Error

Sterra 7 — E17 All Icons Blinking — Hot Module Flow Error

Sterra 7 — Filter Lights Blinking After Filter Replacement or Rainbow Light on Dispense Button

Sterra 7 — Filter Replacement Alarm is On

Sterra 7 — Machine Does Not Turn On

Sterra 7 — Fine Particles or Air Bubbles in Dispensed Water

Sterra 7 — Hot and Cold Temperature Not Consistent with User Manual

Sterra 7 — Hot Water Splashing When Dispensing

Sterra 7 — Machine Automatically Stops When Dispensing Hot Water

Sterra 7 — Machine is Hot or Overheating

Sterra 7 — Rainbow Light on Filter Indicator After Filter Replacement

Sterra 7 — Screeching Da-Da-Da Sound When Dispensing Water

Sterra 7 — Slow Water Flow

Sterra 7 — Touch Panel Buttons Not Working

Sterra 7 — Touch Panel Completely Unresponsive

Sterra 7 — Unpleasant Taste or Odour from Dispensed Water

Sterra 7 — Water Leakage at T-Valve Tubing or Tap Adapter Connection

Sterra 7 — Water Leakage from Inlet or Outlet Hose Connections

Sterra 7 — Water Leakage from the Filter

Sterra 7 — Water Leakage from the Machine

Sterra 7 — Machine is Causing a Power Trip

Sterra 7 Tankless Water Purifier

My Sterra X Tank Hot and Cold Water Purifier does not dispense cold or hot water.

The water flow from my Sterra X Tank Hot and Cold Water Purifier is slow or not dispensing water.

The water dispensed by my Sterra X Tank Hot and Cold Water Purifier has white particles, and/or bubbles

There is an unpleasant taste or odour from my Sterra X Tank Hot and Cold Water Purifier

My Sterra X Tank Hot and Cold Water Purifier has a loud/unusual noise

My Sterra X Tank Hot and Cold Water Purifier is too hot to touch.

My Sterra X Tank Hot and Cold Water Purifier is leaking

My Sterra X Tank Hot and Cold Water Purifier 's nozzle is leaking

The water flow from my Sterra X Tank Hot and Cold Water Purifier  is slow

The LED light on the front panel of my Sterra X Tank Hot and Cold Water Purifier  is not lighting up.

My Sterra X Tank Hot and Cold Water Purifier has a  slanted dispensed water

My Sterra X Tank Hot and Cold Water Purifier is causing a power trip

My Sterra X Tank Hot and Cold Water Purifier's touchpanel is showing E1 or E2 error

Sterra X Tank Hot & Cold Water Purifier

My Sterra Y Tank Hot and Cold Water Purifier is not dispensing water or has a very slow water flow

My Sterra Y Tank Hot and Cold Water Purifier is leaking from the filter

My Sterra Y Tank Hot and Cold Water Purifier is leaking from the bottom of the machine

My Sterra Y Tank Hot and Cold Water Purifier has a loud/unusual noise

There are white particles or bubble in my Sterra Y Tank Hot and Cold Water Purifier

My Sterra Y Tank Hot and Cold Water Purifier does not dispense cold or hot water.

My Sterra Y Tank Hot and Cold Water Purifier is too hot to touch.

My Sterra Y Tank Hot and Cold Water Purifier's nozzle is leaking

The water flow from my Sterra Y Tank Hot and Cold Water Purifier is slow

The LED light on the front panel of my Sterra Y Tank Hot and Cold Water Purifier is not lighting up.

My Sterra Y Tank Hot and Cold Water Purifier has a slanted dispensed water

My Sterra Y Tank Hot and Cold Water Purifier is causing a power trip

There is an unpleasant taste or odour from my Sterra Y Tank Hot and Cold Water Purifier

Sterra Y Tank Hot & Cold Water Purifier

My Sterra S Tankless Water Purifier  filter light is still on even after changing the filters

My Sterra S Tankless Water Purifier is not dispensing water and the volume indicators are flickering

My Sterra S Tankless Water Purifier  filter indicator is lit up. What do the colors mean?

My Sterra S Tankless Water Purifier has an unpleasant taste, odor, and/or bubbles.

My Sterra S Tankless Water Purifier is not dispensing cold water.

My Sterra S Tankless Water Purifier does not dispense warm or hot water.

My Sterra S Tankless Water Purifier emits loud noise and/or too hot to touch.

My Sterra S Tankless Water Purifier emits a beeping sound and blinking lights on the touch panel.

My Sterra S Tankless Water Purifier's body is hotter than usual

My Sterra S Tankless Water Purifier is leaking

My Sterra S Tankless Water Purifier water flow is slow

My Sterra S Tankless Water Purifier's nozzle is stuck/broken

Some of the buttons on my Sterra S Tankless Water Purifier’s touch panel are not lighting up.

How do I deactivate the child lock/safety lock for my Sterra S Tankless Water Purifier?

How do I disable the cold water function for my Sterra S Tankless Water Purifier?

I want to change the default temperature from Room temperature to Cold temperature and vice versa for my Sterra S Tankless Water Purifier

My Sterra S Tankless Water Purifier is causing a power trip

Sterra S Tankless Water Purifier

Sterra Breeze — 3-Pin Adapter or Power Cord Damaged

Sterra Breeze — Air Quality Reading Shows 999

Sterra Breeze — Cannot Connect to Wi-Fi

Sterra Breeze — Cannot Turn On

Sterra Breeze — Cannot Turn On or Off Must Unplug to Turn Off

Sterra Breeze — Filter Cover Does Not Latch

Sterra Breeze — Filter Cover is Stuck

Sterra Breeze — Filter Light Blinking 2200H

Sterra Breeze — LED Display Issue — Numeric Display Not Working

Sterra Breeze — Loud Noise or Flapping Sound from Motor Fan Area

Sterra Breeze — Mode Button Cannot Switch Away from Silent Mode

Sterra Breeze — Not Releasing Air Output

Sterra Breeze — Power Trip

Sterra Breeze — Small Hissing Sound When ION Feature is Enabled

Sterra Breeze — Smoke Coming Out or Burning Smell

Sterra Breeze — Unable to Detect Air Pollution or Bad Air Quality

Sterra Breeze — Wi-Fi Button Not Working

Sterra Breeze True HEPA-13 Air Purifier

Sterra Breeze Pro — 000 Issue on Screen

Sterra Breeze Pro — 888 Error on Screen

Sterra Breeze Pro — Burning Carbon or Metallic Smell

Sterra Breeze Pro — Cannot Connect to Wi-Fi

Sterra Breeze Pro — Cannot Turn On

Sterra Breeze Pro — Filter Indicator Always On or Long Loading Screen

Sterra Breeze Pro — Filter Indicator Light Flashes

Sterra Breeze Pro — Not Releasing Air Output

Sterra Breeze Pro — Power Indicator Light is Off

Sterra Breeze Pro — Small Hissing Sound When ION Feature is Enabled

Sterra Breeze Pro — Too Loud

Sterra Breeze Pro Air Purifier

Sterra Moon — 3-Pin Adapter or Power Cord Damaged

Sterra Moon — Black Spot on Ring Light

Sterra Moon — Burning Carbon or Metallic Smell

Sterra Moon — Cannot Connect to Wi-Fi

Sterra Moon — Cannot Open Filter Cover

Sterra Moon — Cannot Turn On or Off Must Unplug to Turn Off

Sterra Moon — Eyeball is Stuck

Sterra Moon — Loud Noise Hissing or Flapping Sound from Motor Fan Area

Sterra Moon — Manual Filter Reset After Changing Filter

Sterra Moon — No Air Output Eyeball Just Lighting Up

Sterra Moon — No Power

Sterra Moon — Not Detecting Smoke or Polluted Air

Sterra Moon — Power Trip

Sterra Moon — Red Light Blinking in Eyeball

Sterra Moon — Steady Blue Light on Ring

Sterra Moon — Steady Red Light on Ring

Sterra Moon True HEPA-13 Air Purifier

Sterra Mars — Burning Smell

Sterra Mars — Cannot Connect to Wi-Fi

Sterra Mars — Cannot Turn On or Off Must Unplug to Turn Off

Sterra Mars — Filter Light Blinking 2200H

Sterra Mars — Light Indicator Not Working

Sterra Mars — Loud Noise Hissing or Flapping Sound from Motor Fan Area

Sterra Mars — No Air Coming Out on High Mode

Sterra Mars — No Power

Sterra Mars True HEPA-13 Air Purifier

Product Issue - Troubleshooting Steps

When can I expect the delivery of my Pre-Order or Out of Stock (OOS) item?Updated an hour ago