Sterra SG Help Center logo
Sterra SG Help Center logo

All articles

When can I expect the delivery of my pre-order or out of stock (OOS) item?Updated 5 days ago

If your item is out of stock or if you purchased a preorder item, please check the list below to check the expected in-stock date. You can find our current pre-order items and expected in-stock dates below. This list is updated on a weekly basis and in-stock dates may be updated according to supply chain changes.

  • Sterra X Tank Water Purifier (Standing Black) - expected to be in the warehouse no later than July 22
  • Sterra Starlight Plus (Black) - expected to be in the warehouse no later than July 22
  • Sterra Sun Dehumidifier - expected to be in the warehouse no later than July 22
  • Sterra S Filters - expected to be in the warehouse no later than August 15
  • Sterra Breeze Pro Filter Replacement - expected to be in the warehouse no later than August 5
  • Sterra Paws Filter Replacement - expected to be in the warehouse no later than August 5
  • Sterra Paws Fabric Replacement - expected to be in the warehouse no later than August 5

The above items are expected to arrive in our SG warehouse by the date given. If your order includes Sterra Breeze Pro or Sterra Paws filter replacements. there will be two deliveries. The first delivery will be for the other products of the unit and the second delivery will be for the filter replacement. 

Thank you very much for your patience!

Was this article helpful?
Yes
No