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Can I put the delivery or installation of my order on hold? How long can this hold be?Updated 11 days ago

For in-stock Sterra Air purifiers, Dehumidifiers, and accessory products (filters, pillows, etc.), delivery will occur within 3-5 working days. Pre-order items will ship according to the stated pre-order schedule. Orders for air purifiers, dehumidifiers, and accessory products cannot be put on hold. If an order hold is needed because the buyer is unable to receive the item or the house is not yet ready, one of the following options is available:

  1. Provide an alternative delivery address to send the order within the following 3 to 5 working days.
  2. Cancel the order and we will refund the amount paid. You can repurchase again when the parcel can be delivered.

For Sterra Water Purifiers, Massage Chairs, and Mattresses, we encourage customers to book their delivery/installation through the Calendly scheduling widget immediately. If the order needs to be placed on hold due to uncontrollable circumstances (the house is not ready, water pipes are not working, etc.), please contact our customer support team at [email protected] so that arrangements can be made to accommodate the hold request. Please note that were are unable to hold orders for longer than 6 months from the original purchase date.

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