What are the requirements for Sterra Mattress or Massage Chair deliveries?Updated 4 months ago

Please find the Sterra Mattress/Massage Chair delivery requirements and terms below.

• Your white glove delivery (Mattress/Massage Chairs) will be scheduled in advance through the scheduling widget on your order confirmation page.
• Delivery slots are generally available 2 to 3 working days after the purchase date. Delivery hours are between 9am to 7pm from Monday to Saturday. 
• Our delivery team will contact you 30 minutes before arriving.
• Your order will be delivered to your home and placed in the room of your choice. Additionally, we will install or assemble the item (if applicable) and remove all packaging materials.
• We ask that someone is available at the premise at the pre-agreed time and date. Please ensure that the delivery path and premises are free of any obstructions, including any existing furniture.
• If you need to make changes for the order's confirmed delivery schedule, please inform us at least 3 days in advance so that we can prepare accordingly. 
• Any last-minute changes (within 3 days of the confirmed date) will incur a $100 rescheduling fee.
• There is a standard delivery fee of $10 per item per flight of stairs for non-lift accessible floors. Payment will be made directly to the delivery team before the goods are brought up. Landed properties and HDB maisonettes will also be subject to this fee.
• Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous (i.e. items prone to damage on narrow stairway, obstruction of passageway) and deemed unfeasible based on our assessment, we reserve the right to cancel the delivery and refund your order. 

Please note that Sterra is not liable for any damages that stem from the delivery of Sterra Mattresses or Massage Chairs. The signature confirmation of a successful delivery will be required from the customer prior to the end of the delivery appointment. We are unable to provide remediation for any issues or damage reported after the delivery has been completed.

Please note that Sterra is not liable for any damage caused by our delivery providers for deliveries that were completed in nonideal circumstances. Any nonideal circumstances for delivery will be noted and communicated to the customer prior to the delivery attempt.