My tracking number states that my order has been delivered, but I can’t find it.Updated 9 hours ago

Don't worry, couriers sometimes mark packages as delivered prematurely. We kindly ask that you wait 24 hours to see if it arrives.

If your package is still missing after 24 hours, please follow these steps to trigger an immediate priority investigation:

• Step 1: Sign in to the Sterra Support Portal using your order email or phone number.

• Step 2: Choose the affected order and select "Report Issue."

• Step 3: Select "I'm past my expected delivery date" to submit.

🛎️ Note: Submitting through this widget automatically tags your ticket as a High Priority, ensuring our team handles it with urgency.