Sterra SG Help Center logo
Sterra SG Help Center logo

All articles

The Sterra Sun tank is not collecting water.Updated 9 months ago

  1. Power cycle the machine by turning it off, waiting for a few seconds, and then turning it back on.

  2. Try switching to the 40% humidity setting and monitor it for 1 hour to see if it starts collecting water.

  3. Check the water level sensor float. Ensure it is properly fitted after throwing water away.


If the issue persists after following these steps, please contact customer support for assistance.

Was this article helpful?
Yes
No