Sterra SG Help Center logo
Sterra SG Help Center logo

All articles

The Sterra Sun tank is not collecting water.Updated 4 months ago

1. Have the customer power off the unit and turn it back on. Try to switch to a 40% humidity setting and monitor for 1 hour to see if starts collecting water.

2 Check the water level sensor float. It might be due to the float not fitting in properly after throwing water away. 


If the issue persists, please record a short video (30 seconds to 1 minute) clearly showing the the tank. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login along with the information that there is leakage in front of the machine, and we’ll be happy to assist you further.  

Was this article helpful?
Yes
No