Sterra SG Help Center logo
Sterra SG Help Center logo

All articles

The dehumidifier has no power.Updated 10 months ago

  1. If the machine has been used continuously for 24/7, check if the body feels warm. If warm, turn it off and let it rest for at least 2 hours.

  2. After the 2-hour rest, try plugging the dehumidifier into a different power socket and attempt to turn it on using both the app and manual controls.


If the issue persists after following these steps, please contact customer support for assistance.

Was this article helpful?
Yes
No