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The dehumidifier emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.Updated 5 months ago

STEP 1: Check if the customer removed the plastic cover of the filter
STEP 2:  Do a visual check whether any foreign objects/insects are stuck inside 
STEP 3:. Reinstall the filter and turn the unit off and on again,


If the issue persists, please record a short video (30 seconds to 1 minute) clearly capturing the sound. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login along with the information that there is leakage in front of the machine, and we’ll be happy to assist you further.   

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