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The dehumidifier cannot be turned on or off, and needs to be unplugged to be turned off.Updated 4 months ago

STEP 1: Switch off the unit via app
STEP 2: Check how long it's been used, if used for 24/7, check if the body is warm. If the body is warm, turn it off and let it rest for at least 2 hours


If the issue persists, please message our customer support team at https://support.sterra.sg/en-US/ssp/login along with the information that there is leakage in front of the machine, and we’ll be happy to assist you further.  

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