Sterra SG Help Center logo
Sterra SG Help Center logo

All articles

The dehumidifier cannot be turned on or off, and needs to be unplugged to be turned off.Updated 10 months ago

  1. Switch off the dehumidifier using the Smart Life app if applicable.

  2. If the machine has been used continuously for 24/7, check if the body feels warm. If warm, turn it off and let it rest for at least 2 hours.

If the issue persists after following these steps, please contact customer support for assistance.

Was this article helpful?