E1 Error on the screenUpdated 25 days ago

This error is due to an issue with the temperature sensor or just the machine overheating due to long usage. To help rectify this issue, check how long the unit has been used.

IFSTERRA SUN HAS BEEN USED FOR MORE THAN 24 HOURS

1. To check if it is due to the machine overheating, switch off the machine and let it rest for 2 hours.
2. Turn the machine back on and check if the issue persists.
3. If the issue persists, this is most likely due to a temperature sensor issue. Please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in scheduling for a technician visit. Thank you!

IF STERRA SUN HAS ONLY BEEN USED FOR LESS THAN 24 HOURS 

1. This is most likely due to a temperature sensor issue. Please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in scheduling for a technician visit. Thank you!