Massage Chair — Does Not Turn OnUpdated 6 hours ago
First, ensure that the switch button at the bottom of the massage chair is turned on. If it is already turned on, proceed to the steps below.
If your massage chair is not turning on, please follow these quick steps to test your power source:
Step 1: Test the power outlet. Unplug your massage chair and plug a different household device (like a phone charger, lamp, or kettle) into the exact same wall socket.
Step 2: Check the results. > * If the other device does not work: The issue is likely a faulty wall outlet. Please try plugging your massage chair into a different power socket.
If the other device works normally, The wall outlet is functioning correctly, which means the issue might be internal to the chair.
Still not working? > If you've confirmed the outlet is working but your chair still won't turn on, please contact our customer support team directly by following the steps below. We will gladly help arrange a repair or inspection for you!
Log in to our Customer Support Portal.
Submit a support ticket describing the issue.
Attach a short video (at least 1 minute long) showing the error happening. This will help our technical team diagnose and resolve the issue much faster for you.
Thank you for your patience, and we look forward to getting this sorted out!