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My vacuum cleaner doesn't functionUpdated 4 months ago

These are the possible reasons for the vacuum not functioning

  1. The vacuum cleaner is out of battery or low on power. 
    1.  Fully charge the vacuum first and then try using it again. 
  2. There's a blockage so the overheat protection mode is triggered. 
    1. The suction opening or the airflow is blocked. 
    2. .Clean the suction openings, wait until the vacuum cleaner cools down and then try using it again. 
    3. Remove any blockage from the suction openings or airflow and try using it again.

If the issue persists,  please take a video (30 seconds to 1 minute) clearly showing the vacuum not functioning. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!


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