There are dusts leaking from the dust cupUpdated 18 days ago
The reason for the leak could be as follows:
- The HEPA filter is not well-fitted.
- Adjust the HEPA filter to the correct position and lock it in place.
- The HEPA filter and dust cup are not assembled properly.
- Remove the filter and dust cup
- Adjust to the correct assembly.
- The lid or cover of the dust cup is not properly sealed.
- Push the cover or lid level to ensure it's properly locked.
If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the leak. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!