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There are dusts leaking from the dust cupUpdated 18 days ago

The reason for the leak could be as follows:

  • The HEPA filter is not well-fitted.
    • Adjust the HEPA filter to the correct position and lock it in place.  
  • The HEPA filter and dust cup are not assembled properly. 
    • Remove the filter and dust cup
    • Adjust to the correct assembly. 
  • The lid or cover of the dust cup is not properly sealed.
    •  Push the cover or lid level to ensure it's properly locked.  


 If the issue persists,  please take a video (30 seconds to 1 minute) clearly showing the leak. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

 

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