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My vacuum's soft roller nozzle doesn't rotateUpdated 18 days ago

STEP 1: Check if the soft roller brush is tangled by hairs and debris. 

  • Take out the soft roller brush and remove any hairs and tangled objects.  

STEP 2: Check if the floor brush head is not properly connected to the extension rod. 

  • Push the floor brush against the extension rod to connect it better. 


 If the issue persists,  please take a video (30 seconds to 1 minute) clearly showing the soft roller nozzle. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!


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