My vacuum's soft roller nozzle doesn't rotateUpdated 18 days ago
STEP 1: Check if the soft roller brush is tangled by hairs and debris.
- Take out the soft roller brush and remove any hairs and tangled objects.
STEP 2: Check if the floor brush head is not properly connected to the extension rod.
- Push the floor brush against the extension rod to connect it better.
If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the soft roller nozzle. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!