My Sterra Flow Vacuum suction gets weakerUpdated a month ago
This issue is usually caused by a full dust cup or because of a clogged filter. To help resolve the issue, please do the following troubleshooting steps
FULL DUST CUP
- We need to empty the dust cup. To do this, remove the dust cup and empty the compartment
- Re-insert the dust cup
CLOGGED HEPA FILTER
- Replace with a new HEPA.
If the issue persists, please take a video (30 seconds to 1 minute) showing the issue. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!