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My Sterra Flow Vacuum suction gets weakerUpdated a month ago

This issue is usually caused by a full dust cup or because of a clogged filter. To help resolve the issue, please do the following troubleshooting steps


FULL DUST CUP

  • We need to empty the dust cup. To do this, remove the dust cup and empty the compartment
  • Re-insert the dust cup

CLOGGED HEPA FILTER

  • Replace with a new HEPA. 


 If the issue persists,  please take a video (30 seconds to 1 minute) showing the issue. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!


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