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The air purifier is not releasing any airUpdated 4 months ago

STEP 1: Do a powercycle by turning the unit off and then turning it on again.

STEP 2: Transfer the unit to a different location

STEP 3. Turn the unit off and on again

 If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the back of the unit. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues.

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