The air quality reading reads very high (999)Updated 2 months ago

STEP 1: Do a powercycle by turning the machine off

• Try putting the machine in a different location before turning it on.

STEP 2: To remove the filter and vacuum the air filter sensor.

STEP 3: Check the filter usage using the Smart Life App if it has been used up. if the filter has been used up, change the filter.

STEP 4: If the issue persists, record a 30-second to 1-minute video showing the 999 reading and the device's full-back image. Once done, please contact our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!