Sterra SG Help Center logo
Sterra SG Help Center logo

All articles

The air quality reading reads very high (999)Updated 10 months ago

  1. Power cycle the air purifier by turning it off, waiting for a few seconds, and then turning it back on.

  2. Try placing the air purifier in a different location within the room to see if the reading improves.

  3. If the reading still doesn’t change, turn the unit off and then on again to reset the sensors.


If the issue persists after following these steps, please contact customer support for assistance.

Was this article helpful?
Yes
No