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Smoke coming out / Burning smellUpdated 17 days ago

STEP 1: Stop using the unit 

STEP 2: Once done, please take a video (30 seconds to 1 minute) clearly showing the back of the unit. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. 

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