Sterra SG Help Center logo
Sterra SG Help Center logo
All articles

Sterra Y Tank Hot & Cold Water Purifier

My water purifier is not dispensing water or has a very slow water flow

This problem could either be caused by a choked T-Valve or a low water flow. To help resolve the problem, please record a short video (30 seconds to 1 minute) clearly showing the issue. Send the video to our customer support team at https://support.s

My water purifier is leaking from the filter

This problem could be because of a used-up filter or a faulty filter adapter. To help diagnose the problem, please check on the last time the filter was changed. IF MORE THAN 8 MONTHS. IF LESS THAN 8 MONTHS

My water purifier is leaking from the bottom of the machine

The leakage could be because of an issue with the tank or the tubing inside the machine. Please record a short video (30 seconds to 1 minute) clearly showing the leakage. Send the video to our customer support team at https://support.sterra.sg/en-US/

My water purifier has a loud/unusual noise

This problem could either be caused by a choked T-Valve or other flow issues. To help resolve the problem, please record a short video (30 seconds to 1 minute) clearly showing the issue. Send the video to our customer support team at https://support.

There are white particles or bubble in my water

Check if the filter usage is below 9 months.

My water purifier does not dispense cold or hot water.

IF NO COLD WATER. IF NO HOT WATER. If the problem persists, please message our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further. Thank you!

My water purifier is too hot to touch.

If the problem persists, please record a short video (30 seconds to 1 minute) clearly capturing the noise. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further. Thank you!

My water purifier's nozzle is leaking

Please record a short video (30 seconds to 1 minute) clearly showing the leaking. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login along with the information that there is leakage in front of the machine, and w

The water flow from my water purifier is slow

Step 1: Check whether there is a simultaneous usage of water and other faucet. Step 2: Check the Water Valves. If you follow these steps and your water purifier's water flow is still slow, please take a video (30 seconds to 1 minute) clearly showing

The LED light on the front panel of the water purifier is not lighting up.

If the issue persists,  please record a short video (30 seconds to 1 minute) clearly showing the front panel of the machine while turned on. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login along with the infor

Slanted dispensed water

Adjust the lever at the back to its original place. If the issue persists, please record a short video (30 seconds to 1 minute) clearly showing the problem. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login alon

The water purifier is causing a power trip

Step 1: Turn off the machine right away. Step 2:  Please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login. We are here to assist you in resolving any issues. Thank you!

My water purifier has scratches or cosmetic defects upon delivery

Your satisfaction is guaranteed within 15 days from installation. Please take a video (30 seconds to 1 minute) clearly showing the defects. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and

There is an unpleasant taste or odour

If the problem persists, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!