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There is an unpleasant taste or odourUpdated 5 months ago

  1. Do a power cycle by turning on and off the main switch
  2. Do "flushing"
    1.  Switch off the raw water and power supply
    2. Gradually dispense Cold Water until no water can be dispensed.
    3. Gradually dispense Hot Water until no water can be dispensed.
    4. Gradually dispense Room Water until no water can be dispensed
    5. Once the water in the tank has been depleted, switch on the water supply and wait for 5 minutes to fill the water tank
  3. Monitor for a week 

If the problem persists, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

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