There are white particles or bubble in my waterUpdated 4 months ago
Check if the filter usage is below 9 months.
- If it is more than 9 months, the filter might already be used up and needs to be changed
- Purchase a new filter and contact our customer support to schedule a filter change
- If less than 9 months, please record a short video (30 seconds to 1 minute) clearly showing the particles. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further. Thank you!