Repairs and Product Warranty
Find out more about our warranty policies and how to repair your Sterra product.
Do Sterra products come with a warranty?
All Sterra products and purchases come with a Manufacturer Warranty that automatically activates on the date of delivery or professional installation. To protect your investment long-term, we also offer Sterra Care—an optional warranty extension that
How does Sterra Care differ from the Manufacturer Warranty?
Sterra Care is an optional extended warranty add-on designed to provide long-term peace of mind for your eligible Sterra products. Activation: Coverage begins automatically the day after your standard Manufacturer Warranty expires. Pricing & Duration
How can I purchase Sterra Care?
Protecting your investment is easy. You can secure extended warranty coverage for your Sterra products using one of the two methods below:. At Time of Purchase: Simply select and add the Sterra Care option directly on the online product webpage befor
Does the purchase and addition of Sterra Care apply to all products in my order?
A single Sterra Care purchase applies exclusively to one individual unit of a product. If your order contains multiple quantities of the same item or features several different Sterra products, you must purchase a separate Sterra Care plan for each i
Do I need to register my Sterra Care warranty?
No registration is required! Your extended warranty activates automatically the moment you complete your Sterra Care purchase online or in-store. Because your coverage is instantly linked to your original order number and email address, we already ha
My warranty has expired and my product needs repair. Can Sterra still help?
If your Sterra product is experiencing an issue, we are here to help. Before reaching out to our team, we highly recommend checking our step-by-step At-Home Troubleshooting Guidelines to see if the issue can be resolved quickly at home. If you still