My warranty has expired and my product needs repair. Can Sterra still help?Updated 8 months ago

Even if the warranty period of the product has ended, Sterra can provide after-sales services for a fee except for Sterra S. Please send a video or photo of the product issue to our customer support team (instructions below). Our team will assess the unit and inform you of the fee according to the issue. Once the fee is paid, we will create an appointment according to the solution.

You can check our at-home Troubleshooting Guidelines here: https://support.sterra.sg/en-US/articles/product-troubleshooting-guidelines-95083.

To request after-sales support with our team, please use our Report Order Issue widget and our team will prioritize your email.

How to send an after-sales request through our Report Order Issue widget:

1. Please use your order email or phone number to sign-in through this link: https://support.sterra.sg/en-US/ssp/login. Enter the verification code sent to your email or phone number.
2. Select the relevant order and click the "Report Issue" button.
3. Select the option "The items in my order are defective." A request will be sent automatically to our team and your email inbox.
4. Please respond to the email in your inbox with the details of the issue together with a picture/video.
5. Our team will prioritize your email and respond.

Alternatively, you can send your order number and a video/photo of your product issue to [email protected].

Thank you!