How does Sterra Care differ from the Manufacturer Warranty?Updated 6 days ago
All Sterra products are covered by a manufacturer's warranty. Additionally, Sterra Care is an optional service that can be purchased to extend your warranty period for added peace of mind.
Sterra Care – Extended Warranty
- Sterra Care is an optional extended warranty that you may purchase as an add-on for eligible products.
- Sterra Care coverage period and pricing are stated on the relevant product page or purchase documentation.
- Sterra Care coverage begins immediately after the Manufacturer Warranty expires, unless otherwise stated.
- Sterra Care is tied to the specific product and order number and is non-transferable and non-refundable once activated.
What Sterra Care Covers
Sterra Care generally covers:
- Mechanical and electrical failures caused by manufacturing defects, which arise under normal domestic use during the Sterra Care coverage period.
Under Sterra Care, Sterra may, at its discretion:
- repair the product; or
- replace defective components with new or refurbished parts of equivalent performance; or
- provide another remedy we reasonably deem appropriate.
Unless clearly stated otherwise on the product page:
- Parts required to remedy a covered fault are included under Sterra Care.
- Call-out fees and labour charges may still apply
Consumables and wear-and-tear items remain excluded from Sterra Care.
What Sterra Care Does Not Cover
Sterra Care does not cover:
- Products not purchased from Sterra Singapore or authorised Sterra retailers in Singapore.
Accessories, freebies and complimentary items bundled with the main product unless explicitly stated otherwise.
Consumables, wear-and-tear components, and normal wear and tear, scratches, dents, discolouration, rust, stains, odours or other cosmetic damage that does not affect the performance of the product.
Cosmetic parts that do not affect functionality.
Installation not performed by Sterra or authorised partners, where Sterra installation is required for warranty.
Damage or malfunction resulting from improper installation, misuse, abuse, negligence, user error or failure to follow the Owner’s Manual
Damage arising from external causes
Damage discovered after delivery/installation, where such damage could reasonably have been identified and raised at the time of delivery/installation but was not.
Loss or damage to property, contents, food, or other items arising from product malfunction
Any products where the serial number is removed, defaced or tampered with.
Consumables, filters, O-rings, seals, tubing, valves, pumps and similar wear parts unless explicitly stated;
Accidental damage, misuse, abuse or external events;
Damage caused by unauthorised repairs or modifications.
For more details on the specific duration of the manufacturer’s warranty for your Sterra product, please feel free to reach out to our Customer Support team at [email protected] or check our website's Terms and Conditions, Section 8.6... We're happy to assist you!