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Sterra SG Help Center logo

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Returns and Refunds

Find out more about our satisfaction guarantee and return policy.

How long do refunds take to process?

Once confirmed and processed by our team, a refund will show up on your bank statement within 5 to 10 business days.

I placed an order by mistake. How can I cancel my order?

We are unable to guarantee the cancellation of your order if it has already left our warehouse.. However, you can use our Report Order Issue widget and our team will check on your email. How to send a request through our Report Order Issue widget:. P

How can I make changes to my order information or products?

We are unable to guarantee that we can make edits to your order if it has already left our warehouse. No changes, refunds or exchanges once the order is delivered or installed. However if it is none of the two, you can use our Report Order Issue widg